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Customer Support Specialist - Egypt

inyad

Cairo, Cairo, EgyptFull-timeNo compensation foundPosted 3mo agoChecked 1w ago
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At a glance

Compensation
No compensation found
Location
Cairo, Cairo, Egypt
Schedule
Full-time
Work Authorization
Not specified

Job overview

inyad is hiring a Customer Support Specialist - Egypt. inyad is seeking a Customer Support Specialist in Cairo to enhance product impact by providing installation, training, and ongoing support to POS clients. This role ensures a seamless client experience from system installation to daily operations, addressing inquiries and technical issues promptly.

Key focus areas include Install and configure POS hardware and software for new customers, Conduct thorough training sessions for clients and their staff, and Provide prompt and accurate responses to client inquiries.

Important skills include POS Installation & Setup, Client Training, Support & Troubleshooting, Deliveries & On-Site Support, Documentation & Feedback, and Communication. Preferred (not required): Arabic.

Skills & qualifications

RequiredNice to have

Skills

POS Installation & SetupClient TrainingSupport & TroubleshootingDeliveries & on-Site SupportDocumentation & FeedbackCommunicationEnglishOrganizational SkillsAttention to DetailPunctualityWork IndependentlyCollaborationProactive ApproachSolution-Oriented ApproachTechnical AptitudeLearn New TechnologiesPOS SystemsCustomer Service ToolsArabic

Full job description

inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.

  • POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.
  • Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.
  • Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.
  • Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.
  • Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.
  • Strong written and verbal communication skills in English - Arabic is a plus.
  • Exceptional organizational skills, with a keen attention to detail and punctuality.
  • Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.
  • Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.

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