Shift Lead (Key Holder)
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At a glance
Job overview
Sandbox VR is hiring a Shift Lead (Key Holder). Sandbox VR is seeking a Shift Lead (Key Holder) to help create unforgettable guest moments and ensure smooth store operations. This role involves guiding guests through virtual reality experiences, mastering proprietary technology, troubleshooting issues, and maintaining a high-energy store environment. The Shift Lead will also be responsible for coaching team members and managing daily store functions.
Key focus areas include Greet guests with energy and invite them into an exciting, welcoming environment, Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up, and Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.
Successful candidates bring Physically Able, Weekend Availability, and 1+ Year In Retail/Hospitality Leadership. Important skills include Egoless, Coachable, Adaptable, Proactive, Resourceful, and Self-Driven.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Who We Are: We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience HERE . What You Will Be Doing:
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Create Unforgettable Guest Moments
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Greet guests with energy and invite them into an exciting, welcoming environment
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Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
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Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
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Be a Tech & Experience Expert
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Master our proprietary tech and keep gear calibrated
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Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
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Communicate with management and tech support when issues arise, clearly and quickly
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Keep Things Running Smoothly
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Maintain a spotless, high-energy store that meets Sandbox VR standards
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Sanitize gear thoroughly and display materials/gift cards to brand expectations
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Prepare iPads, body trackers, and gear before and after every session
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Shift Leadership & Coaching
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Open/close the store, manage daily audits, break schedules, and labor spend
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Run shift check-ins, coach in real time, and train new hires
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Ensure team performance, morale, and guest service standards remain high
What We Are Looking For:
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Egoless & Coachable: You take feedback well and pitch in wherever needed
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Adaptable & Proactive: You’re resourceful, self-driven, and good with change
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Team-Focused: You stay positive and celebrate group wins
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Reliable: On time, in uniform, and ready to shine
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Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
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Weekend Availability: Required
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Leadership: 1+ year in retail/hospitality leadership
Benefits:
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Paid sick time + 401(k) match
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Commuter benefits (transit + parking)
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Referral bonuses + employee discounts
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Free VR sessions Note: Evening and weekend availability may be required depending on the business’ needs.
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