Medical Office Coordinator (Department of Physical Medicine & Rehabilitation) - #Staff
Johns Hopkins University
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At a glance
Job overview
Johns Hopkins University is hiring a Medical Office Coordinator (Department of Physical Medicine & Rehabilitation) - #Staff. The Department of Physical Medicine and Rehabilitation at Johns Hopkins University is seeking a Medical Office Coordinator to handle patient and provider requests, provide administrative support, and ensure efficient clinic operations while maintaining professional communication and coverage responsibilities.
Key focus areas include Handle incoming requests from patients and providers promptly and thoroughly, Provide quality service and support in scheduling, registration and care coordination, and Make decisions and establish work priorities on procedure-oriented operations.
Important skills include Microsoft Office, Medical Terminology, and Epic. Preferred (not required): Professionalism, Efficiency, Scheduling, and Registration.
Skills & qualifications
Skills
Qualifications
Full job description
The Department of Physical Medicine and Rehabilitation is seeking a Medical Office Coordinator .
Specific Duties & Responsibilities
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Professionally and efficiently handle incoming requests from patients and providers, and ensure that issues are resolved both promptly and thoroughly.
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Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
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Carries out duties and responsibilities with limited supervision.
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Makes decisions and establishes work priorities on essentially procedure-oriented operations.
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Responsible for completing regular tasks without repeated instructions.
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Provide administrative support for medical matters on behalf of physicians.
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Other activity processed in EPIC, including but not limited to coordinating clinic follow-up of high importance activities.
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Respond to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.
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Prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager).
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Provide coverage to the Division front desk and telephone line.
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Provide back-up support coverage for lunches, illness, and other time-off requests as needed in the Division.
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Provide leave coverage of other clinical support co-workers' job duties, including review and triaging patient requests received, performing needed clinical preparation and follow up, providing other support to physicians as needed, and facilitating clinic schedule changes.
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Academic/General Administrative Support- As necessary.
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Provide general administrative support to one or more physicians.
Minimum Qualifications
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High School Diploma or graduation equivalent
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Two years administrative experience.
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Knowledge of Microsoft Office applications required. Epic experience preferred
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Knowledge of general medical terminology required
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Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.
Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($48,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 830a - 5p
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM PMR Physical Med and Rehabilitation
Personnel area: School of Medicine
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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