Field Service Analyst

SHINE Systems & Technologies

Augusta, GAJobNo compensation foundTracked 1mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation

No compensation found

Location

Augusta, GA

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

TS/SCI With Poly ClearanceTS/SCI clearance

Job overview

SHINE Systems & Technologies is hiring a Field Service Analyst. SHINE Systems is seeking experienced operations and intelligence professionals to join their team as a Field Service Analyst. This role involves strengthening user relationships, troubleshooting technical issues, developing new use cases, and collaborating with analysts to solve complex problems. The analyst will also provide feedback for software enhancements and promote global collaboration.

Key focus areas include Troubleshoot technical issues, Develop new use cases, and Work alongside analysts to solve unique and complex problems.

Successful candidates bring TS/SCI With Poly Clearance. Important skills include Gotham, Troubleshooting Technical Issues, DoD Missions, Intelligence Missions, and Law Enforcement Missions. Preferred (not required): Training, Gaia, Foundry, and Communication.

Skills & qualifications

RequiredNice to have

Skills

GothamTrainingTroubleshooting Technical IssuesDoD MissionsIntelligence MissionsLaw Enforcement MissionsGaiaFoundryCommunicationPythonJavaHTML

Qualifications

TS/SCI With Poly ClearanceReal World Intelligence Support ExperienceReal World Operations Support ExperienceExperience Training Intelligence SoftwareExperience Training Operations SoftwareTravel Independently CONUS and OCONUS

Full job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:

Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
TS/SCI with Poly clearance is REQUIRED

Desired Qualifications:

Real world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently, both CONUS and OCONUS, as required
Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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