Customer Service Representative

Description We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This position is ideal for someone who stays composed in a fast-paced setting, learns new processes quickly, and brings a positive, team-oriented approach to daily customer interactions. The role focuses on delivering responsive service, managing order-related activity with accuracy, and supporting a collaborative group that values long-term growth and strong working relationships.

Responsibilities:

• Respond to incoming customer calls and inquiries with professionalism, urgency, and a service-focused mindset.

• Enter and update customer orders accurately while maintaining close attention to product, quantity, and delivery details.

• Handle both inbound and outbound communication to resolve questions, confirm information, and provide order support.

• Maintain accurate records of customer interactions, requests, and follow-up actions to ensure reliable service continuity.

• Work closely with internal team members to address issues, support customer needs, and keep daily operations running smoothly.

• Manage multiple priorities in a high-volume environment while remaining calm and solution-oriented under pressure.

• Learn company procedures, product information, and service expectations quickly to become effective in the role.

• Contribute to a welcoming, collaborative team culture and build the skills needed for future leadership growth. Requirements • Experience in customer service, call center support, or a related client-facing role.

• Ability to manage inbound and outbound calls efficiently while maintaining professionalism.

• Strong data entry and order entry skills with a high level of accuracy and detail orientation.

• Proven ability to stay organized and productive in stressful or fast-moving situations.

• Quick learner who can adapt to new information, tools, and processes with minimal ramp-up time.

• Outgoing and friendly communication style with the ability to work well in a close-knit team environment.

• Strong verbal communication and problem-solving skills focused on delivering excellent customer support. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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