IT Specialist

Appier

Taipei City, TaiwanJobNo compensation foundPosted 4w agoVerified open 4 days ago

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At a glance

Compensation

No compensation found

Location

Taipei City, Taiwan

Work Authorization

Not specified

Job overview

Appier is hiring an IT Specialist. Appier seeks an IT Specialist in Taipei to deliver high‑quality face‑to‑face and remote support for hardware, software, operating systems and mobile devices, while managing workstation onboarding, asset inventory, conference‑room AV technology, local server‑room infrastructure, ticket resolution and vendor coordination.

Key focus areas include Provide high‑quality face‑to‑face and remote technical support for hardware, software, operating systems and mobile devices, Set up, image, and deploy workstations for new hires and securely reclaim and wipe assets from departing employees, and Maintain local server rooms and network closets, troubleshooting switches, routers, firewalls and patch panels.

Successful candidates bring 3+ Years Desktop Support. Important skills include Windows 10/11, macOS, Dell Laptops, Lenovo Laptops, Apple Laptops, and Printers. Preferred (not required): Jira, ServiceNow, CompTIA A+, and Network+.

Skills & qualifications

RequiredNice to have

Skills

Windows 10/11macOSDell LaptopsLenovo LaptopsApple LaptopsPrintersDocking StationsMobile DevicesTCP/IPDNSDHCPWi-Fi TroubleshootingStructured Ethernet CablingGoogle WorkspaceMicrosoft 365 Admin CenterActive DirectoryEndpoint Management ToolsMDM ToolsIntuneJamfCommunicationEmpathyProblem-SolvingCalm Under PressureProfessionalismJiraServiceNowCompTIA A+Network+Microsoft Certified Modern Desktop AdministratorDellLenovoAppleEndpoint ManagementUser SupportHardware TroubleshootingSoftware TroubleshootingOperating Systems TroubleshootingMobile Device TroubleshootingWorkstation SetupWorkstation ImagingWorkstation DeploymentAsset ReclamationAsset WipingServer Room MaintenanceNetwork Closet MaintenanceNetwork TroubleshootingSystems AdministrationSwitches TroubleshootingRouters TroubleshootingFirewalls TroubleshootingPatch Panels TroubleshootingConference Room Technology MaintenanceAV Equipment TroubleshootingZoom RoomsProjectorsAudio EquipmentInventory ManagementAsset ManagementE-Waste DisposalTicket ManagementITSM Tool UsageVendor CoordinationDiagnosing LaptopsRepairing LaptopsDiagnosing PrintersWindowsTroubleshootingSLA AdherenceLaptop RepairExecutive-Level SupportSupporting Executive-Level PersonnelWi‑FiEthernet CablingExecutive SupportEndpoint Management MDM ToolsIT Service ManagementAsset Inventory ManagementExceptional CommunicationIT Service Management ToolSwitchesRoutersFirewallsPatch PanelsITSM ToolCompTIA Network+Jamf Certified TechMDMPrinter TroubleshootingDocking Station SupportMobile Device SupportProjector ManagementAudio Equipment ManagementStress ManagementApple Devices

Qualifications

3+ Years Desktop Support ExperienceCompTIA A+CompTIA Network+Microsoft Certified Modern Desktop AdministratorJamf Certified Tech

Full job description

About Appier

Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.

Key Responsibilities

User Support & Troubleshooting: Provide high-quality, face-to-face and remote technical support for hardware, software, operating systems (Windows & macOS), and mobile devices.
Onboarding & Offboarding: Set up, image, and deploy workstations for new hires. Securely reclaim and wipe assets from departing employees.
Infrastructure & "Smart Hands" Support: Maintain local server rooms and network closets. Act as the local eyes and hands for remote Network and Systems administration teams to troubleshoot switches, routers, firewalls, and patch panels.
Conference Room & AV Management: Maintain and troubleshoot workplace collaboration technology, including Zoom Rooms, projectors, and audio equipment.
Inventory & Asset Management: Maintain an accurate, up-to-date inventory of all local IT assets (laptops, monitors, peripherals, and licenses) and manage the local e-waste disposal process.
Ticket Management: Document, track, and resolve incoming requests within our IT Service Management (ITSM) tool ([e.g., Jira / ServiceNow]) ensuring adherence to established SLAs.
Vendor Coordination: Coordinate with local ISPs, hardware vendors, and building management for internet outages, warranty repairs, or facility-related IT needs.

About you

Minimum qualifications

Experience: 3+ years of experience in a desktop support, helpdesk, or technical field support role.
OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
Hardware Proficiency: Hands-on experience diagnosing and repairing laptops(Dell, Lenovo, Apple), printers, docking stations, and mobile devices.
Networking Basics: Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and structured Ethernet cabling.
Software & Tools: Experience with Google Workspace, Microsoft 365 Admin Center, Active Directory, and Endpoint Management/MDM tools ([e.g., Intune,
Jamf]).
Soft Skills: Exceptional communication, empathy, and problem-solving skills. The ability to stay calm and professional under pressure when dealing with frustrated users.

Preferred qualifications

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, Jamf Certified Tech).
Experience supporting executive-level (VIP) personnel.

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