Operations Support Specialist
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
IntelAssist is hiring an Operations Support Specialist. The Operations Support Specialist resolves buyer and artist inquiries, uses Zendesk, monitors shipments, and collaborates with cross‑functional teams to ensure smooth order processing while maintaining high satisfaction and KPI achievement.
Key focus areas include Resolve, investigate, and respond to buyer and artist inquiries, Use Zendesk ticketing system to address or escalate issues, and Monitor shipments and coordinate with Logistics Team.
Important skills include Zendesk, Slack, Email, Zoom, Claude, and Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Pacific Time Zone)
Location: Eastwood, Libis, Quezon City
Job Description:
The client is the world's leading online art gallery, established with the goal of helping people all over the world, connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, and photography at a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work. Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike.
Duties and Responsibilities:
-
Resolve, investigate, and respond to inquiries from buyers and artists in a supportive, friendly, and helpful manner which results in KPI achievement and high satisfaction.
-
Effectively use the Zendesk ticketing system and follow appropriate processes and procedures to resolve inquiries or escalate as needed.
-
Monitor shipments and liaise with our Logistics Team to ensure fast and safe arrival.
-
Work cross-functionally with Operations, Curatorial, and Product teams to resolve complex and long-lead order situations and ensure a well-coordinated and streamlined service process.
You'll be successful if you like staying busy, helping people, and navigating a fast-changing, dynamic, exciting, collaborative environment. You must be patient, empathetic, and passionately communicative. Support specialists should be able to put themselves in their customersʼ shoes and advocate for buyers and artists when necessary.
Qualifications:
-
1-2 years of customer service experience, luxury sales preferred
-
A passion for fine art and helping collectors of art and artists
-
Zendesk experience is a plus.
-
Professional proficiency in written and spoken English
-
Excellent written and verbal communication skills
-
Ability to meet deadlines and a high attention to detail
-
Strong time management and organizational skills, with an ability to multitask
-
Team player with a flexible approach
-
Comfortable using technology as a primary form of communication (i.e. Slack, email, Zoom, etc.)
-
Comfortable using AI tools (e.g., Claude or similar) to improve productivity, research, and written communication while exercising sound judgment and maintaining accuracy
-
Not afraid to wear multiple hats—no job being too small or too large
-
We're casual and informal, but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way.
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
You've read the whole posting — now see how you match it.