Senior Director of Hospitality & Facilities Operation

Salary Range $107,000.00 - $130,000.00 Salary/year

Position Type Full Time

Description

Position Summary:

The Senior Director of Campus Hospitality & Facilities Operations provides strategic and operational leadership for the stewardship, maintenance, and hospitality experience of the Unity Village campus. This role oversees hospitality services and accommodations—including the campus's award-winning hotel and award-winning Airbnb properties—facilities maintenance, grounds, and building operations to ensure a safe, welcoming, and well-maintained environment for guests, employees, tenants, and visitors.

The Senior Director ensures operational excellence across all campus services while aligning with Unity's mission, values, and commitment to hospitality, community, and service.

This role integrates facilities management, guest experience, accommodations, and campus infrastructure to support Unity Village as a premier destination for weddings, celebrations, sacred ceremonies, corporate events, multi-day spiritual retreats, conferences, and community engagement.

Essential Job Functions:

1. Lead and develop managers and operational staff across facilities, hospitality, and grounds operations.

2. Establish clear expectations, performance metrics, and accountability for operational teams.

3. Foster a culture of service, collaboration, and stewardship.

4. Oversee hospitality operations across the campus including guest services, lodging and accommodations, event support spaces, and hospitality areas.

5. Ensure a consistent, high-quality guest experience aligned with Unity’s values and service culture.

6. Oversee the campus's accommodations portfolio, including the award-winning hotel and award-winning Airbnb properties, ensuring each consistently reflects Unity Village's standard of excellence in guest lodging and hospitality.

7. Provide leadership for the Events teams to support a full range of campus events and programming, including weddings, celebrations, sacred ceremonies, corporate events, multi-day spiritual retreats, and conferences.

8. Provide leadership for campus facilities maintenance, building operations, and infrastructure management.

9. Oversee preventive maintenance programs to ensure facilities are safe, functional, and well maintained.

10. Direct teams responsible for mechanical systems, building maintenance, utilities, and general campus infrastructure.

11. Manage vendor relationships and service contracts for facilities services.

12. Oversee campus landscaping, grounds care, and property management.

13. Ensure campus aesthetics align with Unity Village’s reputation as a welcoming and inspiring environment.

14. Manage snow removal, outdoor maintenance, and environmental stewardship of campus grounds.

15. Develop and manage departmental budgets across hospitality, facilities, and grounds operations.

16. Identify opportunities to improve efficiency, reduce costs, and enhance operational performance.

17. Implement long-term facility planning, capital improvement planning, and maintenance forecasting.

18. Ensure compliance with all safety regulations, building codes, and operational standards.

19. Support emergency preparedness, business continuity, and campus safety planning.

20. Demonstrate regular and dependable on-site attendance, adhering to assigned schedule (not a remote role).

21. Comply with all company and departmental policies, including safety guidelines outlined in the guidebook.

22. Utilize the electronic time management system for accurate time tracking, attendance, and paid time off requests.

Qualifications

Education: Bachelor’s degree in Facilities Management, Hospitality Management, Business Administration, or related field preferred.

Experience:

• 7–10 years of leadership experience in facilities operations, hospitality management, campus operations, or property management.

• Experience managing multi-department operational teams.

• Experience overseeing large properties, campuses, resorts, or hospitality environments preferred.

• Budget management and capital planning experience required.

Knowledge & Skills:

• Facilities and infrastructure management

• Hospitality service delivery

• Vendor and contract management

• Operational planning and logistics

• Budget development and financial management

• Team leadership and staff development

• Risk management and safety compliance

• Strong communication and collaboration skills

Leadership Competencies:

• Servant leadership

• Operational excellence

• Strategic thinking

• Collaborative problem solving

• Guest experience mindset

• Stewardship of resources

Computer Skills: MS Office: Word, Outlook and Excel. Advanced MS Excel user including creating and manipulating spreadsheets. MAS 90 PC server experience-based accounting systems preferred.

Certificates & Licenses: Valid driver's license

Other Requirements:

Work Environment & Physical Requirements

Activity

Frequency

Indoor Work

C

Outdoor Work

C

Sitting at Workstation

F

Use of Hands/Fingers

C

Lifting/Carrying (up to 25 lbs)

C

Operating Computer

C

Cleaning/Housekeeping Duties

N/A

Exposure to Cleaning Chemicals/Hazards

N/A

Operating Equipment (vacuum, cash drawer, copier, etc.)

F

Excessive Noise

F

Climb-Stairs and Ladders

F

Traveling

O

Talk/Communicate

C

Stand/Walking

C

Stoop/Kneel/Crouch/Crawl

C

Operating Company Vehicle

C

Personal Protective Equipment

F

Read/See

C

Exposure to Temperatures

C

N/A Not Applicable Activity - Not applicable to this occupation

O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)

F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)

C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)

Additional Information

• Office Environment