Patient Access Navigator
At a glance
Job overview
University of Vermont Health is hiring a Patient Access Navigator. The Patient Access Navigator coordinates scheduling, registration, insurance, and payer eligibility management, along with financial screening activities and ADT order management. This role provides exceptional customer service for patients, families, and visitors, navigating complex regulatory requirements and coordinating activities across multiple information systems. The navigator also serves as a mentor and resource for staff, offering support, direction, and service recovery.
Key focus areas include Coordinate patient scheduling, registration, insurance eligibility, and financial screening activities, Manage ADT order processes and ensure compliance with regulatory requirements, and Provide mentorship and support to staff, including service recovery as needed.
Successful candidates bring Proficient In Personal Computers, Strong Key-Boarding Skills, and Microsoft Application Experience. Important skills include Personal Computers, Strong Key-Boarding Skills, Multi-Task Across Multiple Software Applications, Excellent Interpersonal Communication, Problem-Solving, and Organizational Skills. Preferred (not required): Customer Service Orientation, Effective Listening, Problem Resolution, and Medical Terminology.
Skills & qualifications
Skills
Qualifications
Full job description
Patient Access Navigator
Job Details
Job Ref:
R0089007
Category:
Administration
Employment Type:
Full-Time
Health Care Partner:
Central Vermont Medical Center
Location:
130 Fisher Rd, Berlin, VT
Department:
CVMC - Admitting
Job Type:
Regular
Primary Shift:
Day-8hr
Hours:
8:00 AM - 4:30 PM
Hours per Week:
40
Weekend Needs:
Other
Pay Rate:
$23.18 - $33.78 per hour
This is a bargaining union position.
This position is 100% onsite work located in Berlin, VT. This position is scheduled to work Monday-Friday, 8:30AM-5:00PM.
POSITION SUMMARY
The Patient Access Navigator is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The navigator coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities as well as ADT order management activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The navigator will serve as a mentor and resource for staff, providing support, direction and where needed, service recovery.
BASIC KNOWLEDGE
Obtaining NAHAM [or HBI] certification and maintaining certification requirements is encouraged. The ideal candidate has a customer service orientation and a willingness to partner with colleagues and the patients we serve; an ability to listen effectively on the telephone or in person and react appropriately to resolve issues and exceed expectations. Must be proficient in the use of personal computers, strong key-boarding skills and ability to multi-task across multiple software applications. Must possess excellent interpersonal communication, problem-solving, and organizational skills. Knowledge of medical terminology, diagnostic coding strongly preferred. Knowledge of healthcare regulatory requirements, specifically payer related sufficient to facilitate compliant billing and authorization management. Must possess strong time management skills, ability to prioritize, multi-task and work effectively with multiple interruptions. Microsoft application experience required. Ability to work in high stress environments while maintaining composure. Minimum of 7 hours keyboarding per day is expected; for pre-service operations telephony in a call center environment is required.
EXPERIENCE
Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.