Assistant Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Planet Fitness is hiring an Assistant Manager. The Assistant Manager will assist in oversight of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club, recruiting, hiring, training staff, maintaining a welcoming atmosphere, managing scheduling, supervising staff, overseeing member service, handling front‑desk activities, ensuring cleanliness, ordering supplies, tracking reports, and providing backup support.
Key focus areas include Assist in recruiting, hiring, training and developing staff, Maintain a welcoming atmosphere for members and guests, and Provide staff management and backup support to Club Manager.
Important skills include Supervisory Skills, Diplomacy, Listening, Hard Working, Enthusiastic, and Energetic. Preferred (not required): Superior Customer Service.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Health insurance
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Competitive salary
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Dental insurance
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Employee discounts
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities
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Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
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Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
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Assist with Staff Management and provide backup support to Club Manager as needed.
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Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
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Involved in all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
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Assist in overseeing cleanliness and maintenance of facility.
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Assist in ordering of supplies using specific budget based on club requirements.
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Assist in tracking statistics and reports (weekly, monthly, and annually).
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Backup support for any employee who is absent. Qualifications/Requirements
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Superior customer service skills, preferably in the fitness industry.
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Experience working as a Member Service Representative at Planet Fitness.
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Solid supervisory, diplomacy and listening skills.
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Basic computer proficiency (Microsoft Suite).
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Hard working, enthusiastic and energetic!
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Strong problem resolution skills.
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Current CPR Certification required.
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High school diploma/GED equivalent required.
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Must be 18 year of age or older. Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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