Service Technician

We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed

• Balance daily work load, answering and prioritizing calls and tickets

• Install, support and troubleshoot software and hardware issues remotely

• Gather technical information for Engineer or on-site escalations

• Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime

• Perform on-site dispatches at client sites when necessary

• Maintain client accounts with special attention to security on all data and voice systems

• Exceed customer expectations of service and know-how on a daily basis

• Maintain internal knowledgebase and ticketing information on an ongoing basis

• Perform routine maintenance updates

• Box up and ship hardware to clients as requested

• Build PCs

• Put server hardware together

• Build virtual windows servers

• Other duties as assigned

Minimum Qualifications

• Education: MCSA or two-year college degree in Information Technology; or equivalent experience.

• The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

Experience

• Two years related experience with helpdesk/desktop support in a professional environment

• Call center or client-facing experience

Preferred Requirements

• Strong PC Operating System, hardware, and networking fundamentals

• Active Directory: managing user accounts, security groups, and permissions

• LAN Fundamentals: file servers, file and folder permissions, print servers

• ISP Flow/Outage Fundamentals

• Spam Filtering Fundamentals

• Data Backup and Restore Fundamentals

• Security: identifying and resolving malicious software issues

• Strong interpersonal skills required to effectively communicate with users and vendors

• Willingness to work as part of a team to deliver quality service to our clients

• Strong work ethic

• Time management and task prioritization skills

Benefits Include

• Highly competitive pay based on experience

• Great opportunities for career advancement

• Cyber Advisors fully pays Medical and Dental plan for employee

• 401k with employer matching

• Disability and Life Insurance

• Bonuses eligible

• Vacation and paid time off

• Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.