Onboarding Specialist

Onboarding Specialist

Kendall Hunt Publishing Company

1 Positions

ID: 1840119

Posted On 08/11/2026

Job Overview

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.

Who Are We?

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com . https://www.kendallhunt.com.

What Does An Onboarding Specialist Do?

• You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference

• Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team

• You will perform quality assurance and run tests on our newly release browsers or operating systems

• Create documentations for new products and host training sessions and webinars via Zoom

Who We Need!

• You must hold an associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both

• Someone who has excellent customer service experience and communication abilities

• Someone who has the technical IT background to be successful in this position, given the knowledge needed

• Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers -

• Job Stability. Kendall Hunt and their family of companies have been around for over 75 years

• Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies

• Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability

• Generous company match on 401(k) plan, as well as profit sharing

• 15 days of PTO at hire, plus paid holidays

• Scholarship and tuition reimbursement

All offers of employment are conditional based on satisfactory background check(s).

[email protected]

An Equal Opportunity Employer

Primary Contact

1782827327557

Annika Fisher

,

563-589-7265

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Accounting/Auditing

Clerical/Office Administration

Customer Service

Education

Human Resources

Information Technology/Telecommunications

Insurance

Publishing/Printing

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$17.50 per hour

Company ID

1103

Job REQ #

1840119

# Positions

1

Start Date

20260811

End Date

20261010

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Kendall Hunt Publishing Company

About the Company

As a leader in customized education publishing solutions, Kendall Hunt has been privately owned and operated for more than 75 years. We currently employ approximately 225 people at our Dubuque, Iowa, headquarters, with an additional 70 people throughout the United States.

Our mission is to meet the specific needs of the marketplace in a unique and progressive manner, and we are committed to excellence and employee growth and development.

We offer career opportunities in sales and acquisitions, account management, project development, customer support, information technology, finance, accounting, clerical support and human resources. We provide a comprehensive benefit package and full-time and part-time flexible schedules, including internships.

Our Higher Education Division is a leader in custom publishing of high quality educational products, services and solutions to the higher education market, including digital solutions and eBooks as well as printed material.

Our PreK-12 Division is a leader in publishing solutions of innovative, hands-on inquiry based solutions for the PreK-12 market.

We also collaborate closely with our related educational technology solutions companies to develop and customize publications that integrate multi-media and technology to meet the learning needs and expectations of today' students.

For more information, visit Kendall Hunt' website https://www.kendallhunt.com

An Equal Opportunity Employer