Olive Jobs

Customer Service / Inside Sales

Eastern Industrial Automation

Lancaster, MAJob$65–75K/yrTracked 4w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$65–75K/yr
Location
Lancaster, MA
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

Eastern Industrial Automation is hiring a Customer Service / Inside Sales. Eastern Industrial Automation is seeking a Customer Service / Inside Sales Representative in Lancaster, MA. This role involves interacting with customers via phone, email, and in person, providing solutions, quotations, and technical support. The representative will also collaborate with staff engineers and manufacturing partners to meet customer needs.

Key focus areas include Interact with customers via phone, email, and in person, Respond and provide solutions to customers promptly, and Provide customer support including quotations and technical research.

Successful candidates bring Solid Work History, High School Diploma, and 1-2 Years Customer Service / Inside Sales Experience. Important skills include Customer Service, Collaboration, Technical Research, Technical Feedback, Cultivating Professional Relationships, and ERP. Preferred (not required): Mechanical Equipment Knowledge, Electrical Equipment Knowledge, and One Drive.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCollaborationTechnical ResearchTechnical FeedbackCultivating Professional RelationshipsERPMS Office ProductsMulti-TaskingOrganizational SkillsCommunication SkillsCooperative AttitudePositive AttitudeProduct Line Learning AbilityMechanical Equipment KnowledgeElectrical Equipment KnowledgeOne Drive

Qualifications

Solid Work HistoryHigh School Diploma1-2 Years Customer Service/Inside Sales ExperienceValid Driver's LicenseAbility to Lift 25-50 Pounds

Full job description

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

We are currently seeking a Customer Service / Inside Sales Representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.

Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

  • Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.

  • Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.

  • Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.

  • Provide technical feedback to meet customer requirements.

  • Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.

  • Interact with manufacturing partners and cultivate and sustain positive, professional relationships.

  • Visit customers when needed, including delivering needed supplies.

  • Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

  • Solid work history.

  • High School Diploma Required. Additional training, certifications, education a plus.

  • At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.

  • Valid driver’s license.

  • Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.

  • Willingness and ability to quickly learn our product line.

  • Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.

  • Excellent multi-tasking, organizational and communication skills.

  • Desire to work within a team with a cooperative and positive attitude.

  • Ability to lift 25 – 50 pounds.

https://www.easternia.com/

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