Front Desk and Student Registration Clerk (Full-Time), 12 months/yr.

Front Desk and Student Registration Clerk (Full-Time), 12 months/yr. JobID: 739

• Position Type:

Non-Instructional Support and Clerical/ Office Clerk

• Date Posted:

8/14/2026

• Location:

BOCES 2 Workforce Development

• Date Available:

ASAP

• Closing Date:

08/27/2026

Monroe 2-Orleans BOCES is an educational agency serving nine school districts in the New York State counties of Monroe and Orleans:

Brockport, Churchville-Chili, Gates Chili, Greece, Hilton, Holley, Kendall, Spencerport, and Wheatland-Chili .

Vision : Monroe 2-Orleans BOCES is the educational partner of choice. We strive for continuous improvement in serving

the diverse needs of our community, helping all students achieve their full potential.

BOCES 2 Core Values : Collaboration, Expertise, Innovation, Integrity, Quality, Respect, and Responsiveness.

PAY RANGE: $20.00 - $22.00/Hour, Based on Experience

CIVIL SERVICE TITLE(S): Office Clerk III (Competitive)

JOB DESCRIPTION:

The Front Desk Clerk serves as CWD's first point of contact for visitors and callers and independently manages registration and record-keeping for weekly adult entrance assessments and literacy orientations. This role is in a high-traffic reception environment with frequent public contact. Balances office tasks with frequent, friendly visitor interactions—fast-paced and positive environment keeps everyday dynamic and rewarding.

Schedule: Monday-Friday, 7:30am-4:00pm with one day a week early evening coverage for assessments, orientations, or events

TYPICAL DUTIES:

Front Desk & Admissions Services

• Greeting all visitors and prospective students; manage sign-in, issue visitor passes as applicable, and direct to appropriate staff/rooms.

• Provide welcoming, professional coverage for all incoming calls, department wide emails, and in person inquiries; record messages and ensure timely, "warm" handoffs to staff.

• Capture student photos and produce CWD ID badges for new students; maintain supplies and reprint badges as needed.

• Keep reception area resources current (daily information board, flyers, digital displays).

• Coordinate with BOCES Security to maintain procedures for visitors and guest entry

• Answer routine questions about program options, schedules, admissions steps, entrance assessments, and tuition/payment procedures; guide prospective students through initial registration and direct to advisors when needed.

• Support entrance assessment operations (check ins, reminder calls, roster support) and New Student Orientation logistics (packet assembly, materials).

• Accept and receipt registration related payments in line with office procedures.

• Deliver excellent customer service with empathy and cultural humility; use plain language, translated materials, and interpreter resources as appropriate for English learners.

• Monitor shared inboxes, route partner and community inquiries promptly.

• Provide general clerical support (copying, filing, basic room readiness) and assist with CWD events (open houses, employer nights, graduations) in coordination with program teams, security and O&M.

Records & Data Quality

• Manage student registration for weekly entrance assessments and orientation sessions, ensuring all registrants are accurately added to relevant systems and records are promptly updated following each event.

• Create and update student records in Orbund and support accurate capture of attendance/assessment data for ASISTS; follow CWD workflows to protect data integrity for compliance and reporting.

• Scan, file, and index enrollment documents; maintain both paper and digital records in accordance with CWD/BOCES policy and applicable law (FERPA, Education Law 2d).

• Conduct follow-up phone calls with former students to collect and enter data on program completion, employment status, and further education outcomes, ensuring accurate tracking and reporting for compliance purposes.

• Uphold strict confidentiality of all student information and PII; comply with FERPA and BOCES privacy/data security policies.

JOB QUALIFICATIONS:

Qualifications:

• Strong computer skills; experience with databases preferred

• Experience in public education, workforce development, higher education, or community facing roles.

• Multilingual or bilingual skills (languages common among CWD adult learners).

• Familiarity with visitor management/badging and student information systems.

• Skilled in customer service, clear communication, and maintaining confidentiality.

• Reliable in managing front desk tasks, keeping accurate records, and working well with teams across departments.

Must possess or meet requirements for Civil Service title Office Clerk III.

Clerk III -High School diploma and 2 years paid full-time or part-time or volunteer equivalent office clerical or secretarial experience; or an Associate's degree in Secretarial Science, Office Technology or a closely related field.

Application (Apply Online): Monroe 2-Orleans BOCES - Frontline Recruitment (https://www.applitrack.com/monroe2boces/onlineapp/default.aspx)