Supervisor of Logistics and Fulfillment

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Supervisor of Logistics and Fulfillment will lead the logistics, transportation, and fulfillment functions to ensure efficient, compliant, and cost-effective delivery operations. This role will oversee team performance, operational execution, service quality, and workforce management while driving continuous process improvement and achieving established service and operational goals.

The Supervisor will closely partner with cross-functional pharmacy and operations leaders to align workflows, optimize fulfillment strategies, and support a seamless patient and provider experience. The role will also oversee vendor relationships, shipping performance, compliance adherence, issue resolution, and logistical operations to ensure timely product delivery and high levels of customer satisfaction. Through leadership, coaching, and performance management, the Supervisor will foster a productive, engaged team, focused on operational excellence and service delivery.

Qualifications

• Associates degree required. An additional two (2) years of experience will be considered in lieu of degree.

• Four (4) years of pharmacy technician experience in a high-volume pharmacy or logistics experience required. Experience in a specialty pharmacy or mail order pharmacy preferred.

• One (1) year of progressive leadership/management responsibility required.

• Ability to lift to 40 lbs.

• Excellent communication skills with the ability to influence and work cross functionally.

• Leadership skills to include training, coaching, listening and conflict management.

• Ability to apply problem-solving methodology to logistical problems and service schedules.

• Ability to research and utilize novel platforms to aid in problem solving.

• Excellent analytical and process management skills.

• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Communicate operational updates, priorities, and expectations to support team performance and service goals.

• Oversee daily workflow, schedules, staffing assignments, and workload distribution to ensure operational efficiency and achievement of service levels.

• Address performance or attendance concerns in a timely and consistent manner.

• Coach, mentor, and develop team members to enhance performance, service quality, and professional growth.

• Ensure pharmacy workflow processes (drivers and logistics) are efficient and in compliance with pharmacy regulations and accreditation standards.

• Help resolve issues identified by the operations or pharmacy team in a timely manner to limit patient or other customer disruption.

• Oversee proper maintenance of patient records and delivery logs

• Provide ad hoc and regular reports to finance and leadership to assess performance of delivery cost reduction strategies.

• Ensure delivery routes are created to maximize deliveries and that drivers are adequately trained.

• Ensure drivers are adhering to appropriate maintenance schedules and vehicles are kept clean and orderly daily.

• Ensure progress note documentation where necessary, review of workload through progress note and call analysis, and monitor delivery driver volume throughout the day to adjust as necessary.

• Ensure appropriate follow up of delivery issues including but not limited to reviewing deliveries set up for the most appropriate shipping method, tracking deliveries to ensure they have been delivered, and coordinating retrieval and documentation of delivery exceptions.

• Implement and assess cross-training of other pharmacy personnel to ensure logistics and fulfillment goals are met during periods of leave or time-off.

• Ensure adherence to all policies, including accreditation standards.

• Monitor and proactively manage shipment exceptions, including delays, damaged shipments, temperature excursions, delivery failures and carrier issues.

• Investigate root cause of logistics exceptions and implement corrective and preventive actions. Ensure all exceptions are documented accurately and resolved in accordance with company policies.

• Ensure replacements are tracked and followed appropriately by the logistics team.

• Maintain current technical knowledge base regarding Reliance Rx’s contracts and benefits and working knowledge of policies and procedures through updating manuals, filing e-mails and other department protocols.

• Maintain knowledge of logistics, shipping, delivery management, communication, and operational software platforms, with the ability to learn and effectively utilize new technologies and systems.

• Assist in information gathering for pharmacy audits.

• Assist Patient Care Specialists and operations and pharmacy team in an as-needed function.

• Apply conflict resolution skills to ensure Reliance Rx’s patients understand policies and procedures.

• Ensure HIPAA compliance with order preparation and shipping.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $65,000 - $77,500 annually

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [email protected] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.