Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)
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At a glance
Job overview
Billion KIA of Missoula is hiring an Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD). The Inbound Call Center Representative will handle incoming calls, build customer relationships, collect data, schedule appointments, and direct calls to appropriate departments. This role requires strong customer service and computer skills, with a focus on thorough documentation and problem-solving. The ideal candidate is task-oriented, detail-driven, and self-motivated.
Key focus areas include Monitor and answer inbound phone calls, Gather information and route calls to the correct department, and Update customer changes in the database.
Successful candidates bring Call Center Experience and Automotive Industry Experience. Important skills include Customer Service, Computer Skills, Communication, Influence, Active Listening, and Information Retention.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Position Type Full Time
Category Automotive
Description
SCHEDULE IS 2:00pm to 8:00pm!
WHO should apply?
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.
Your typical work week includes:
-Monitoring and answering inbound phone calls.
-Gather information & rout calls to the correct department.
-Update customer changes in the database.
-Provide administrative assistance as needed.
-Attend training sessions and meetings as required.
-Follow all company policies and procedures.
HOW we will know you are the "ONE":
-Incredible Customer Service skills
-Computer skills
-Call Center Experience
-Automotive Industry Experience
Qualifications
-Strong verbal and written communication skills with the ability to influence.
-Demonstrate the ability to listen and learn while retaining information quickly.
-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
-Task orientated, detail driven, and self-motivated.
-Ability to think quickly and identify and resolve customer questions or concerns.
-Exceptional organizational skills.
We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.
You've read the whole posting — now see how you match it.