Patient Representative (PSR) - OPD Adult Primary Care Team II
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At a glance
Job overview
Hartford HealthCare is hiring a Patient Representative (PSR) - OPD Adult Primary Care Team II. The Hospital of Central Connecticut seeks a Patient Representative to perform secretarial, billing and clerical duties, schedule appointments via EMR, coordinate referrals, prepare paperwork, collect patient information, answer phones and support clinical staff in delivering optimal patient service.
Key focus areas include Utilize EMR to schedule initial evaluations and follow‑up appointments, Process patient charges, and Coordinate referrals.
Successful candidates bring High School Diploma. Important skills include Customer Service, Electronic Medical Record, Basic Math, Computer Operating Skills, Interpersonal Skills, and Communication. Preferred (not required): Medical Terminology, Customer Service Skills, Medical Terminology Knowledge, and Outpatient Third Party Reimbursement Knowledge.
Skills & qualifications
Skills
Qualifications
Full job description
Excellence, Safety, Caring, Integrity....What do you value? Join us at The Hospital of Central Connecticut as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special! The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life. *Job Summary: *Under the direction of the Site Supervisor and/or Department Director, the Patient Representative performs a variety of secretarial, billing and clerical duties. Responsibilities include: utilizing the electronic medical record (EMR) to schedule initial evaluations and follow up appointments and process patient charges; coordinating referrals; preparing the proper paperwork and collecting pertinent patient information; answering phones; performing other related duties as assigned. The Patient Representative provides support to the clinical staff to provide optimum service to patients. Qualifications - External High School Diploma or equivalent required. Basic math and computer operating skills required. Past experience working in medical office highly preferred. Critical Success Factors: Exemplary customer service skills. Excellent interpersonal written and verbal skills are required. Ability to work and handle a fast paced diversified working environment. Knowledge of medical terminology and outpatient third party reimbursement preferred. Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel. Ability to multi-task and address multiple priorities simultaneously. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: *Customer Service Representative Organization: *New Britain General Title: Patient Representative (PSR) - OPD Adult Primary Care Team II Location: Connecticut-New Britain-100 Grand Street New Britain (10126) Requisition ID: 26154673
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