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Scaled Customer Success Manager

Attio

New York, NYFull-time$125–165K/yrPosted 3w agoVerified open 3 days ago
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At a glance

Compensation
$125–165K/yr
Location
New York, NY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Attio is hiring a Scaled Customer Success Manager. The Scaled Customer Success Manager at Attio will build scalable customer success programs that drive adoption, retention, and growth, partnering with customers and internal teams to design repeatable initiatives, webinars, and automations while leveraging data and product insights to improve the customer experience at scale.

Key focus areas include Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion., Balance proactive one-to-many customer programs with targeted customer engagements., and Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs..

Important skills include Customer Success, Account Management, Program Development, Data Analysis, Automation, and Consumer Engagement.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessAccount ManagementProgram DevelopmentData AnalysisAutomationConsumer EngagementRelationship BuildingCollaborationProblem SolvingDesign Scalable Customer Success ProgramsExecute Scalable Customer Success ProgramsBalance Proactive One-to-Many Customer ProgramsTargeted Customer EngagementsBuild WebinarsEvolve WebinarsBuild Office HoursEvolve Office HoursBuild CRM ClinicsEvolve CRM ClinicsUse Customer DataUse Product InsightsIdentify Customer HealthIdentify Customer RisksIdentify Customer OpportunitiesDesign AutomationsDesign WorkflowsPartner With ProductPartner With EngineeringPartner With RevOpsPartner With SupportPartner With MarketingCoaching CustomersBuilding Scalable Customer Success ProgramsDeveloping Strong Customer RelationshipsData-Driven ApproachIdentifying Customer NeedsPrioritizing WorkImproving Customer OutcomesBuilder MindsetCreate Repeatable Solutions

Qualifications

5+ Years Professional Experience3+ Years Customer Success Experience3+ Years Account Management ExperiencePassion for TechnologyExperience Working at Early- or Growth-Stage Startup

Full job description

Careers / GTM

[OP 18]

Scaled Customer Success Manager Build scalable customer success programs that drive customer adoption, retention, and growth.

Location New York [Hybrid]

Engagement Type Full-time

Compensation $125K – $165K Offers Equity OTE 80/20 split

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right place.

About the role Customer Success is central to how we build, grow, and deliver value at Attio.

This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.

What you'll do

  • Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.

  • Balance proactive one-to-many customer programs with targeted customer engagements.

  • Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.

  • Use customer data and product insights to identify customer health, risks, and opportunities.

  • Design automations and workflows that improve the customer experience and help Customer Success scale.

  • Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.

What you'll bring

  • 5+ years of relevant professional experience , including 3+ years in Customer Success or Account Management.

  • A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.

  • Proven success building scalable customer success programs while developing strong customer relationships.

  • A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.

  • Experience working at an early- or growth-stage startup.

  • A builder mindset with a desire to create repeatable solutions and help Customer Success scale.

What does the hiring process look like?

  • 30-minute introductory phone call with a member of our Talent team

  • 30-minute interview with our hiring manager

  • Case study interview

  • Panel interviews with relevant stakeholders

  • 30-minute closing conversation with our CEO

  • Offer stage

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