Enterprise Account Manager

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for an Enterprise Account Manager who’s excited to make an impact. In this role, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of ServiceTrade’s most complex and impactful customers. You will own the commercial relationship with your Enterprise ServiceTrade customers, ensuring customers realize strong ROI from their investment in ServiceTrade’s applications and services while identifying opportunities for expansion, adoption, and long-term growth. You will lead upgrade and renewal negotiations, conduct executive-level business reviews, and develop account growth plans that align customer objectives with ServiceTrade’s solutions.

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Revenue team, you’ll have the opportunity to conduct high-stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers.

About You:

You know how to research and engage accounts to understand how our solutions support their goals. You build and execute strategic account plans with internal partners, understand key business drivers, take ownership of challenges, and consistently deliver value. You present yourself with professionalism and polish in all internal and external interactions.

The ideal candidate is intellectually curious, collaborative, and customer-focused, with a strong track record of high performance. You set a high bar for quality through disciplined execution, strong sales fundamentals, and thoughtful client engagement. You thrive in complex environments, embrace challenges, and deliver results with confidence and precision.

In this role, you act as a strategic partner and customer advocate—coordinating across sales, delivery, engineering, and marketing to deliver a seamless, white-glove customer experience while bringing valuable customer insights back into the organization.

Key Responsibilities and Activities:

Maximize Retention and Minimize Churn

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers

• Conduct regular executive-level business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application

• Identify Risk Accounts and address/escalate potential issues that may prevent customers from maximizing their adoption of ServiceTrade

• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams

Increase Customer Investment in ServiceTrade Applications and Services

• Create opportunities for clients to increase their investment in ServiceTrade through executive business reviews and product demonstrations

• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within the ServiceTrade customer base

• Negotiate and close complex renewal contracts that build in growth and additional investment where possible

• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases

Account Planning & Cross-Functional Collaboration

• Develop and maintain account plans that align customer goals with ServiceTrade's solutions

• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals

Training and Administration

• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training

• Master key skills and competencies that are required to perform this role at the highest level

• Prioritize activity through effective time management and scheduling of customer reviews and communications

• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools, executing flawless sales strategies with precision

Executive Relationships & Influence

• Build and maintain trusted relationships with C-suite and executive-level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner

• Act as a customer advocate internally, aligning solutions with operational goals to maximize adoption, investment, and satisfaction

Hunting

• Identify whitespace opportunities within existing accounts and work with Customer Success Management teams to expand overall usage of ServiceTrade's suite of solutions

Opportunity Management and Closing

• Lead opportunities from discovery through close using a Command of the Message–driven approach to uncover customer pain, quantify business impact, and define desired outcomes

• Align ServiceTrade solutions to customer priorities, engage the right decision-makers and stakeholders across the buying group, and advance opportunities through a disciplined sales process

Knowledge and Skills:

• 5+ years of enterprise-level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships

• 5+ years selling SaaS-based, business-critical solutions into complex/niche verticals

• Demonstrated history of success in obtaining and hitting sales/revenue quotas

• Possess corporate level presentation/reporting abilities

• Relationship development skills at all levels within a client organization, including C-suite

• Highly organized and ability to prioritize activity and work in a fast paced, team environment

• Mastery of solution-selling methodology and ability to read an audience to deliver white-glove solutions

• Professional oral, written, presentation, and interpersonal communication skills

• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred

• 25%+ travel expected within the geographical territory for in-person prospect and customer meetings

Compensation & Benefits: Competitive Earnings: Embark on your journey with a highly competitive On-Target Earnings (OTE) with uncapped potential for high achievers. Periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses await those who consistently deliver exceptional results. Accelerators are in place for those that exceed 100%+ of quota.

A few things you’ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum

• Flexible Spending Account and Dependant Care Account

• Company-paid Life insurance, STD and LTD

• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance

• 401(k) with up to 3% employer match and NO vesting period

• Flexible PTO policy

• 10 company holidays

• Parental Leave

• Paid Time Off for Volunteering

• Employee Reimbursement Program to use for well-being, technology and/or professional development

Want to know more?

Go ahead and apply! Let’s get to know each other.

#LI-Remote

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.

(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.