Key Account Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Galls is hiring a Key Account Manager. The Key Account Manager drives customer retention and accelerates growth within existing accounts by expanding into new categories and solutions. This role is critical to the company's long-term growth strategy, focusing on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.
Key focus areas include Serve as the primary strategic advisor for assigned key accounts, Build, nurture, and expand executive-level and key stakeholder relationships, and Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention.
Successful candidates bring Bachelor's Degree and 5+ Years Strategic Account Management Experience. Important skills include Account Retention, Relationship Management, Strategic Advising, Identifying Risks, Mitigation Planning, and Assessing Client Business Challenges.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
5 - 20 years
Minimum Education Required
Bachelor's Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Key Account Manager
On-site in Lexington, KY
As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.
What You'll Do
Account Retention & Relationship Management
Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
Build, nurture, and expand executive-level and key stakeholder relationships.
Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
Develop and implement account retention strategies that align with overall company goals.
Category Growth & Cross Selling
Independently assess client business challenges and recommend solutions from the company's portfolio that align with their strategic objectives.
Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
Identify and qualify new category opportunities; create business cases to support growth initiatives.
Strategic Planning & Execution
Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
Analyze data and customer insights to make strategic decisions that drive account performance.
Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.
Collaboration & Internal Alignment
Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.
Leadership & Thought Partnership
Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
Participate in cross-functional leadership teams focused on improving customer experience and retention.
What You Bring
Bachelor's degree in business, Sales, Marketing, or related field.
5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
Demonstrated ability to develop and implement strategic plans independently.
Strong negotiation, consultative selling, and decision-making skills.
Excellent communication, presentation, and analytical abilities.
What We Offer
Excellent medical/dental and vision coverage- Eligible 1st?day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
3726406
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