Service Associate III (Head Teller) - Georgetown Cherry Blossom
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At a glance
Job overview
Stock Yards Bank & Trust is hiring a Service Associate III (Head Teller) - Georgetown Cherry Blossom. The Service Associate III (Head Teller) supervises tellers at the Georgetown branch, ensuring timely customer transactions, pursuing sales opportunities, and maintaining a friendly, professional demeanor while supporting the bank’s mission and regulatory compliance.
Key focus areas include Supervise all Service Associate activities and customer service efforts, Perform various branch level cash and equipment audits, and Approve checks and deposits per bank policies.
Important skills include Consultative Selling, Cash Handling, ATM Balancing, Check Approval, Currency Ordering, and Interviewing.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
6 months Banking
Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Job Title: Service Associate III
FLSA Status: Non-Exempt
Department: Retail
Hours of Operation: Varies by branch location, Saturdays by rotation
General Job Summary:
To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional.
Organizational Duties and Responsibilities:
Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Exemplify our 212 commitment to service
Perform all duties of a Service Associate II
Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
Perform various branch level audits of cash and cash handling equipment
Approve checks and deposits according to SYB check cashing and hold waiver policies
Balance ATM
Order and ship money to maintain proper inventory and fill coin and currency orders
Participate in the interviewing process and hiring decisions
Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
Participate in weekly team meetings
Communicate procedural changes or update to the staff
Working Conditions:
Will work on teller line, which requires long periods of standing and/or at a desk
Minimum Job Requirements:
Education: High School Diploma or GED Equivalent
Experience: 6 months of teller experience
Specific Skills:
Good written and verbal communication skills
Proven decision-making ability
Proven ability to supervise and work well with others
Professional appearance and demeanor
Must be dependable
Supervisory Responsibility: Help lead and guide Service Associates on the teller line
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Place of Work
On-site
Requisition ID
17531
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