Operations Generalist
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At a glance
Job overview
Overview is hiring an Operations Generalist. Overview AI is seeking an Operations Generalist to establish its presence in Mexico, starting with setting up an office, inventory hub, and shipping processes in Guadalajara. This role involves building operations from the ground up, managing vendor relationships, and handling various tasks from customs to packing boxes. The ideal candidate thrives in ambiguous environments and is comfortable being the sole operations person initially.
Key focus areas include Get the first Guadalajara office and inventory space up and running, Receive shipments, track inventory, and prep and pack devices, and Build customs and freight processes from scratch.
Successful candidates bring Operations, Logistics, Warehouse, Or Supply Chain Experience, Fluent English And Spanish, and Live In Or Near Guadalajara. Important skills include Untangling Customs Delay, Packing Boxes, Configuring Devices, Setting Up Shelving, Office Setup, and Inventory Space Setup. Preferred (not required): Cin7, Inventory/ERP Tools, Imports, and Cross-Border Freight.
Skills & qualifications
Skills
Qualifications
Full job description
Operations Generalist Mexico Guadalajara, Jalisco (onsite)
We're hiring our first operations person in Mexico. This is a build-it-yourself role.
Overview AI is expanding into Mexico, and we need someone on the ground in Guadalajara to set up everything from scratch: the office, the inventory hub, the shipping process, the vendor relationships. There's no existing team to inherit, no established playbook to follow. You'll create it.
Some weeks you'll be untangling a customs delay. Other weeks you'll be packing boxes, configuring devices, or setting up shelving in a new warehouse. That's the job.
What you'll actually do
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Get our first Guadalajara office and inventory space up and running: internet, security, vendors, the works
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Receive shipments, track inventory, and personally prep and pack devices before they go out the door
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Build our customs and freight process from scratch, and manage the brokers and forwarders directly
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Set up our inventory system (Cin7) and keep it accurate day to day
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Work directly with Finance and Sales on invoices, order forecasting, shipment confirmations
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Help onboard new Mexico-based hires as the team grows
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Write the SOPs that don't exist yet, because you're the one figuring out how the work should be done
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Jump into whatever's broken that week, even if it's not "your job"
You're a fit if you:
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Have 5+ years in operations, logistics, warehouse, or supply chain. Ideally at a startup, small company, or fast-growing team where you wore multiple hats
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Have actually done the work (packed boxes, tracked inventory, coordinated shipments)
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Like ambiguity more than you like a clear org chart
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Are comfortable being the only ops person for a while
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Speak and write fluently in English and Spanish
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Live in or near Guadalajara and can be onsite regularly
Bonus points for:
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Experience with Cin7 or similar inventory/ERP tools
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Imports, customs, or cross-border freight experience
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Having set up an office, warehouse, or new market from zero
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Background in hardware, industrial tech, robotics, or IoT
This is not the role for you if you're looking to manage a team, inherit mature systems, or work from an established playbook. This role is for someone who'd rather build the plane while flying it.
You've read the whole posting — now see how you match it.