Customer Service Specialist

Description

We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience.

Responsibilities:

• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.

• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.

• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.

• Coordinate appointments and support movement of promising opportunities through the sales pipeline.

• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.

• Handle email and phone communications with care while managing multiple browser-based tools and customer records.

• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.

• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.

Requirements

• Background in customer service, call center support, sales support, inside sales, business development, or lead generation environments.

• Ability to establish rapport quickly, respond to objections effectively, and guide conversations toward productive outcomes.

• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.

• Proven ability to work independently, stay motivated, and consistently meet performance expectations.

• Experience using business systems along with Microsoft Office or Google Workspace for daily communication and tracking tasks.

• Strong organizational skills, attention to detail, and dependable follow-through on customer and team commitments.

• Comfortable balancing competing priorities and adapting quickly in a fast-moving work environment.

• Resourceful, team-oriented, and eager to learn new tools, processes, and industry knowledge.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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