Product Team Leader

Executive Summary:

Moni Merchant is an AI chatbot agent on the MoMo platform, designed to become a business assistant for merchants . The product supports merchants across a wide range of daily needs , from business operations such as revenue tracking , customer insights , and reporting to compliance-related needs such as tax and filing support. It also helps merchants handle everyday issues related to app usage, errors, and sandbox environments.

Our mission is to empower millions of small business owners and household merchants in Vietnam through AI that is simple, accessible, and genuinely useful.

Responsibilities:

This role is about shaping how AI supports real merchants in running their businesses, every single day. Moni Merchant is not “just a chatbot” — it’s an assistant that helps merchants understand their revenue, serve customers better, stay compliant, and solve technical issues fast.

As Product Leader, you will define what problems Moni Merchant should solve, how it should behave, and how it should grow alongside our merchants’ needs.

• Lead the product vision, strategy, and roadmap for Moni Merchant.
• Build and evolve an AI chatbot agent that delivers a natural, effective, and trustworthy merchant experience.
• Work closely with Engineering, Data, AI, Design, and Operations teams to deliver the product end to end.
• Analyze user behavior and operational data to continuously improve the product.
• Define and track key metrics such as adoption, engagement, retention, and task success rate.
• Build AI use cases that help merchants check revenue, analyze customers, generate business reports, and support compliance needs.
• Ensure the product effectively solves real daily problems such as system errors, operational issues, and sandbox-related use cases.
• Coach and grow the Product team, and help build a culture that is effective, proactive, and user-centric.

Requirements:

This is a role for a product leader who thinks in systems, speaks data, and leads teams with clarity. We are not looking for someone who just follows processes, but for someone who can define the right problems and ship the right solutions. Experience with AI, chatbots, or data‑driven products is a strong plus, but curiosity and execution speed matter even more.

• Bachelor's degree in Computer Science, IT, Business, or related field. Equivalent practical experience in product management for AI/digital products may be considered.
• 5+ years of Product Management experience, including team leadership experience.
• Strong experience in building AI products, chatbots, or data-driven products is a major plus.
• Deep understanding of user behavior, especially SMEs, household businesses, or merchants in fintech / commerce.
• Strong systems thinking, problem-solving, and data-driven decision-making skills.
• Strong communication and leadership skills, with the ability to inspire and lead a team.
• Proactive, curious, and eager to learn quickly in a fast-changing environment.
• Comfortable using AI tools to improve productivity and decision-making.

Culture fit:

Success in this role depends less on “perfect” profiles and more on shared values and mindset. We are looking for builders who genuinely care about small merchants and want to create real impact through technology. If you move fast, stay empathetic, and are comfortable with ambiguity, this culture will feel like a natural fit.

• Deep empathy for users, especially small merchants and household business owners.
• A strong desire to create positive social impact through technology.
• High ownership, accountability, and commitment to results.
• A continuous learning mindset, with openness to experimentation and innovation.
• Aligned with MoMo’s core values: move fast, stay customer-centric, and work with transparency and integrity.

Why this role:

This role is not about polishing a mature product — it’s about building something that many merchants will soon find indispensable. You will help define how small businesses interact with AI, finance, and compliance on a daily basis. If you want to work on a product that combines fintech, AI, and real‑world impact, this is the place to be.