COPY - Customer Service Representative | Call Center
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At a glance
Job overview
Insight Global is hiring a COPY - Customer Service Representative | Call Center. The Customer Service Representative will handle inquiries from Dunkin' and Baskin Robbins franchisees and crew members, resolving technical and non-technical issues via phone and email. This role requires active listening, accurate categorization of contact reasons, and timely escalation of trends to management. The representative will also maintain data integrity by understanding tool usage and business needs.
Key focus areas include Answer Dunkin' and Baskin Robbins franchisee and crew contacts, Resolve issues that may have a technical aspect, and Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Successful candidates bring 1-2 Years Call Center Experience. Important skills include Active Listening, Email Communication, Multitasking, Troubleshooting, Problem Solving, and Simultaneous Listening Talking And Typing.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
RESPONSIBILTIES:
Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Keeping up to date on email communications.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.
Compensation: $18-20 /hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
EXPERIENCE AND EDUCATION QUALIFICATIONS:
1-2 years of similar experience (call center, help desk, admin assistant)
Customer facing experience- this is imperative
Able to work on site in Canton, Massachusetts
Demonstrated ability to trouble shoot and problem solve.
Ability to listen, talk, and type simultaneously.
Ability to navigate downloading apps on a smart phone and support customers logging into Multifactor Authentication apps
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