Customer Service Representative
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At a glance
Job overview
Firstsource is hiring a Customer Service Representative. Firstsource seeks compassionate, customer‑focused individuals to serve as remote call center representatives, handling health‑insurance inquiries, documenting interactions, and collaborating with internal teams while upholding company values and delivering high‑quality service.
Key focus areas include Respond to inbound calls from members regarding benefits, claims, billing, and coverage, Provide accurate and timely information while maintaining a high level of customer satisfaction, and Document all interactions in internal systems with attention to detail.
Important skills include Customer Service, Customer Satisfaction, Attention To Detail, Communication, Multitask, and Navigate Multiple Computer Systems.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
1 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team.
As a Remote Call Center Representative, you will be the first point of contact for our members, helping them navigate their health insurance needs with professionalism and care.
Training Hours: 8am-8:00pm EST Monday - Friday (*actual time will vary, based on trainer and time zone)
Work scheduled: 8am-8:00pm EST Monday - Friday *40hours per week, Available on Weekends and overtime as company needs during peak times.
Key Responsibilities:
Respond to inbound calls from members regarding benefits, claims, billing, and coverage.
Provide accurate and timely information while maintaining a high level of customer satisfaction.
Document all interactions in internal systems with attention to detail.
Collaborate with internal departments to resolve member issues.
Uphold company values and contributes to a positive team environment.
Qualifications:
High school diploma or equivalent; associate degree preferred.
1+ year of customer service or call center experience.
Strong verbal and written communication skills.
Ability to multitask and navigate multiple computer systems.
Self-motivated with the ability to work independently in a remote setting.
Typing speed of at least 25-30 WPM.
Internet speeds: 20mbps down / 20mbps up
Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. *No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g *Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.
Compensation & Benefits: $15.00
*Additional earning potential for both positions for perfect attendance during each pay period + bonus opportunities
(*Wage is non-negotiable, Your states minimum wage cannot exceed starting wage mentioned)
Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
23020
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