BAKERY/CAKE DECORATOR
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At a glance
Job overview
Kroger Family of Companies is hiring a BAKERY/CAKE DECORATOR. The Bakery/Cake Decorator creates an outstanding customer experience by providing exceptional service, maintaining a safe and clean environment, and supporting the department manager in achieving sales and profit goals while upholding company core values.
Key focus areas include Create a welcoming environment by answering product questions and offering assistance, Gain and maintain knowledge of bakery products and make suggestions to customers, and Offer product samples and prepare bakery items, including custom wedding cakes.
Important skills include Effective Communication, Ability To Handle Stressful Situations, and Knowledge Of Basic Math. Preferred (not required): Second Language Speaking Reading Writing.
Skills & qualifications
Skills
Qualifications
Full job description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
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Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
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Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
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Recommend bakery items to customers to ensure they get the products they want and need
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Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
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Decorate cakes, pastries, cupcakes, cookies and other bakery items
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Label, stock, sign, and inventory department merchandise
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Report product ordering/shipping discrepancies to the department manager
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Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
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Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
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Adhere to all local, state and federal health and civil code regulations
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Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
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Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
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Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
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Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
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Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
Any retail experience
Any bakery/cake decorating experience
Ability to handle stressful situations
Knowledge of basic math
Effective communication skills
Desired
Second language: speaking, reading and/or writing
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