Patient Access Coordinator
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Patient Access Coordinator. The Patient Access Coordinator provides leadership and support to the patient access team, overseeing workflow and functions according to experience, education, and standards. This role involves increased responsibility, including delegating tasks, participating in policy development and process improvement, and collaborating with leadership to maintain efficient operations and achieve performance goals.
Key focus areas include Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities, Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives, and Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
Successful candidates bring High School Graduate Or GED, Three Years Patient Access Experience, and National Certification In HFMA CRCR Or NAHAM CHAA. Important skills include Policy Development, Process Improvement, Operational Efficiency, Performance Goal Achievement, Patient Access, and Pre-Service. Preferred (not required): Federal Government Agencies Knowledge, State Government Agencies Knowledge, and VA Programs.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Full time Shift: 12 Hour Evening Shift
Description: FT 11am-11:30pm every other weekend Holiday Rotation Department: Emergency Registration
Location: Trinity Health Ann Arbor
Shift available: Evening Shift 11am-11:30pm
Status: Full Time 36 hours per week
Range for rate of pay: $19.45-$26.02
Note: This is a fully on-site role
Total Rewards and Benefits:
- Competitive compensation, DAILYPAY
- Benefits effective on Day One! No waiting periods.
- Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
- Retirement savings plan with employer match and contributions
- Colleague Referral Program to earn cash
- Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
- Tuition Reimbursement
Position Purpose :
Provides leadership and support to the patient access team.
Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.
Minimum Qualifications
High school graduate or equivalent / GED
Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.
Additional Qualifications (nice to have)
Previous Leadership Experience
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle .
Essential Functions:
- Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.
- Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.
- Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
- Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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