Housekeeping Manager

The Housekeeping Manager will be responsible for the assurance of meeting and exceeding the luxury standards of Housekeeping that is expected at Fairmont Orchid. This individual will succeed by working with the Assistant Director in recruiting for the best talent, perpetuating superior training/retraining and ensuring standards are consistently upheld.  We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

What you will be doing: 

• Upholding brand (LQA) standards of the department.

• Review LQA audits to identify areas of improvement and implement initiatives to improve service.

• Manage all housekeeping colleagues to include interviewing, retention, training, coaching and discipline.

• Maintain colleague performance logs and escalate concerns to ADOH.

• Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.

• Assist in maximizing hotel profitability by property managing expenses, labor and other resources.

• Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll, scheduling and other duties.

• Oversee inventory and top off PAR levels as needed.

• Own all guest complaints at the highest level and follow though to ensure complete satisfaction.

• Guarantee 100% quality of all VIP and Site Visit rooms.

• Involvement in special projects.

• In the absence of the Assistant Director of Housekeeping, assist the Director of Housekeeping to ensure all responsibilities and tasks are met.

• Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping. Your experience and skills include:

• Previous leadership experience, required

• Proven ability to build and maintain good relationships with all stakeholders

• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)

• Ability to work cohesively and collaboratively as part of a team

• Detailed & service oriented with an eye for detail to be self-motivated and energetic.

• Recognized commitment to cleanliness and exceeding guest expectations

• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure

• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint) Salary Range:  $65,000 - $75,000 USD

Visa Requirements:  Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment:  Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

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