Emergency Response Person
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At a glance
Requirements
Credentials this posting asks for.
Job overview
CSI Support & Development is hiring an Emergency Response Person. The Emergency Response Person (ERP) will be a reliable, trustworthy individual who lives onsite to respond to emergencies, must think quickly, remain calm under pressure, and communicate effectively with excellent interpersonal skills to assist those seeking help.
Key focus areas include Provide excellent customer service, Adhere to all company service and operating standards, and Assess the level of priority for each call received.
Successful candidates bring Live Onsite, High School Diploma Or Equivalent, and Ability To Work In Physically Demanding Job. Important skills include Think Quickly, Remain Calm Under Pressure, Communicate Effectively, Interpersonal Skills, Commitment To Following Protocols And Procedures, and Commitment To Building And Maintaining Professional Relationships. Preferred (not required): Excellent Customer Service, Adhere To Company Service And Operating Standards, Assess Priority Level, and Identify Appropriate Departments, Vehicles, And Personnel.
Skills & qualifications
Skills
Qualifications
Full job description
Emergency Response Person
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Location 751 W. Saratoga St, Baltimore, MD, 21201, United States
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Base Pay $15.00 - $15.00 / Hour
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Job Category Custodial, Casual
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Industry Non-profit - Social Services
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Employee Type Part Time Casual
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Required Degree High school
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Manage Others No
Contact information
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Name Angelina Williams
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Phone (410) 344-1820
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Email [email protected]
Description
The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Provide excellent customer service
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Adhere to all company service and operating standards
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Assess the level of priority for each call received
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Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
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Dispatch medical, police, fire, and search and rescue first-responders as appropriate
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Provide pre-arrival instructions to callers
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Snow removal and general grounds maintenance
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Light cleaning of community bathrooms and other duties as instructed by immediate supervisor
Competencies
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Customer and Personal Service:Knowledge of principles and processes for providing customer and personal services.
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Communication skills:ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
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Interpersonal skills:Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Work environmentAn Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.
Physical demands
The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:
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Stand for long periods of time.
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Walk or run for long periods of time.
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Bend or twist their body.
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Repeat the same movements.
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Kneel, stoop, crouch, or crawl.
Travel requiredTravel may be required between co-ops in the nature of an emergency.
Required education and experience
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High school diploma or its equivalent
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Ability to work in a physically demanding job that may include walking and standing for long periods of time
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Ability to remain calm under pressure
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Commitment to following all protocols and procedures
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Commitment to building and maintaining professional relationships with co-op members
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Outstanding verbal communication skills and strong written communication skills
W ork authorization/security clearance requirementsDepartment of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven, non-profit that develops, acquires, and provides the highest quality in affordable rental housing communities for seniors. As a resident/member-controlled organization, we utilize a cooperative management system for our 65 properties across four states (MI, MA, MD, and CA), where seniors have opportunities to thrive as an active part of their communities.
With 80 years of experience and dedication to preserving affordable housing for seniors, CSI remains rooted in the core values that shaped us from the very beginning: Cooperation, Education, Excellence, Integrity, Respect, and Volunteerism. Discover more about our housing opportunities and mission at www.csi.coop .
Additional Information
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Job Skill Level Entry Level
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Reports to Position/Job Title Co-op Liaison or Coordinator
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