Customer Experience Manager

The Great Escape Room

Arlington, VAJob$55K/yrPosted 2mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$55K/yr

Location

Arlington, VA

Work Authorization

Not specified

Job overview

The Great Escape Room is hiring a Customer Experience Manager. The Customer Experience Manager will oversee daily operations at the Arlington, VA location, focusing on driving business growth and ensuring a high-quality guest experience. This role requires an energetic leader with strong customer service skills and a passion for immersive entertainment. The manager will also be responsible for local outreach, partnerships, and community engagement.

Key focus areas include Oversee daily operations to ensure a smooth, safe, and high-quality guest experience, Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement, and Manage staff schedules and support team members during live guest experiences, including stepping in when needed.

Successful candidates bring Experience In Customer Service, Hospitality, Entertainment, Operations, Or Similar Guest-Facing Role and Flexible Availability Including Evenings And Weekends. Important skills include Customer Service, Driving Business Growth, Leadership, Communication, Relationship Building, and Problem Solving Under Pressure.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceDriving Business GrowthLeadershipCommunicationRelationship BuildingProblem Solving Under PressureMarketingOutreachCommunity Engagement

Qualifications

Experience in Customer Service, Hospitality, Entertainment, Operations, or Similar Guest-Facing RoleFlexible Availability Including Evenings and Weekends

Benefits

Paid Time Off

Full job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.

We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities:

Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
Manage staff schedules and support team members during live guest experiences, including stepping in when needed
Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
Build community relationships, support basic marketing/social media efforts, and track key performance metrics
Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:

Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
Strong leadership, communication, and relationship-building skills
Ability to work in a fast-paced, interactive environment and solve problems under pressure
Comfortable supporting marketing, outreach, and community engagement efforts
Flexible availability, including evenings and weekends

Pay:

Starting at $55,000 annually

PTO

Only qualified candidates will be contacted for an interview.

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