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Technical Support Engineer at Provo Utah

Two95 International Inc.

Provo, UTJobNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Provo, UT
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Two95 International Inc. is hiring a Technical Support Engineer at Provo Utah. The L2 Support professional will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for clients. This role requires 1 to 2 years or more of experience in technical support or a related IT role.

Key focus areas include Provide timely and efficient Level 2 support for hardware, software, and network issues., Diagnose and resolve complex technical problems escalated from Level 1 support., and Document support activities and solutions in the ticketing system..

Successful candidates bring 1-2 Years Technical Support Experience and Bachelor's Degree in Computer Science. Important skills include Level 2 Technical Support, Troubleshoot Hardware Issues, Troubleshoot Software Issues, Ensure Reliable IT Operations, Diagnose Complex Technical Problems, and Document Support Activities.

Skills & qualifications

RequiredNice to have

Skills

Level 2 Technical SupportTroubleshoot Hardware IssuesTroubleshoot Software IssuesEnsure Reliable IT OperationsDiagnose Complex Technical ProblemsDocument Support ActivitiesSystem InstallationsConfigurationsUpgradesCollaborate With IT TeamsMaintain IT InfrastructureWindows Operating SystemsLinux Operating SystemsTroubleshooting Network ConnectivityTicketing SystemsIT Service Management ProcessesCommunication SkillsEnglishExplain Technical Concepts Clearly

Qualifications

1-2 Years Technical Support ExperienceBachelor's Degree in Computer ScienceBachelor's Degree in Information Technology

Full job description

We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.

In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

Key Responsibilities:

  • Provide timely and efficient Level 2 support for hardware, software, and network issues.

  • Diagnose and resolve complex technical problems escalated from Level 1 support.

  • Document support activities and solutions in the ticketing system.

  • Assist in system installations, configurations, and upgrades.

  • Collaborate with other IT teams to ensure seamless service delivery.

  • Maintain IT infrastructure by performing regular maintenance and updates.

Requirements

Qualifications:

  • 1 to 2 years of experience in technical support or a related IT role

  • Bachelor's degree in Computer Science, Information Technology or related field is Mandatory

  • Strong knowledge of Windows and Linux operating systems.

  • Experience with troubleshooting network connectivity and software issues.

  • Familiarity with ticketing systems and IT service management processes.

  • Good communication skills in English, with ability to explain technical concepts clearly.

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