Assistant Front Office Manager

Description:

At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Nestled on the shores of Lake Tahoe and surrounded by the Sierra Nevada mountains, Hyatt Regency Lake Tahoe offers an exceptional destination for both guests and colleagues. Hyatt is a place where high expectations aren’t just met—they’re exceeded.

The Role:

The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands-on leader who ensures smooth daily operations and exceptional guest experiences.

Key Responsibilities:

• Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recovery

• Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality service

• Assist with training, onboarding, and development of front office colleagues

• Monitor and ensure adherence to cash handling policies and front desk procedures

• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction

• Maintain accurate records of shifts, audits, guest feedback, and colleague performance

• Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs

• Lead by example in providing genuine hospitality and professional guest interactions

• Respond to guest concerns and follow through to resolution in a timely and courteous manner

• Participate in departmental meetings, shift briefings, and hotel-wide communication efforts

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced, guest-facing environment

• Refined verbal and written communication skills

• Minimum of one year previous Front Office supervisory experience preferred

• Working knowledge of front office systems and procedures; Hyatt experience strongly preferred

• Strong organizational and leadership skills

• Ability to work a flexible schedule including weekends, evenings, and holidays

Colleague Benefits Include:

• Health, dental, and vision insurance

• 401(k) with company match

• 12 complimentary room nights at Hyatt hotels worldwide each year

• Discounted room rates for colleagues and their friends & family

• Free colleague meals during shifts

• Wellness and tuition reimbursement up to $2,000 per year

• Access to Hyatt’s Employee Assistance Program

• Opportunities for growth, advancement, and continued training

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: INC006134

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.