Logistics - Customer Service Specialist

Customer Service & Logistics Specialist

Location: Shippensburg, PA

Pay Rate: $25.00/hour

Position Summary

Kelly Services is seeking a Customer Service & Logistics Specialist to join a leading global construction equipment organization in Shippensburg, PA.

This role is part of a team focused on reducing equipment downtime and delivering an exceptional logistics experience for dealers and customers across North America. You will provide parts order support, investigate delays and discrepancies, manage customer cases, and coordinate with internal teams to resolve urgent issues.

This is an excellent opportunity for a customer-focused, analytical professional who enjoys problem-solving, logistics, order management, and working with multiple teams.

What You'll Do

• Provide professional parts logistics support to dealers, customers, and internal teams by phone, email, and case management systems

• Create, document, and manage customer cases, ensuring timely follow-up and escalation

• Support order management and provide updates throughout the order lifecycle

• Investigate order discrepancies, inventory issues, backorders, and shipping delays

• Recommend alternative solutions for backordered parts, particularly during machine-down situations

• Initiate and coordinate cross-functional Uptime Escalations for machine-down and critical incidents

• Work closely with warehouse teams, Service and Quality Engineers, and other internal partners to investigate inventory and order issues

• Assist internal stakeholders with logistics processes and expediting orders

• Participate in meetings, workshops, and process improvement initiatives

• Identify opportunities to improve logistics processes, order transparency, and the overall customer experience

• Lead or participate in cross-functional projects involving internal and external partners

• Complete assigned action items and communicate outcomes to stakeholders

What We're Looking For

• Bachelor's degree or equivalent experience in a relevant field

• Logistics, supply chain, customer service, order management, or parts experience is a plus but not required

• Strong customer service and interpersonal communication skills

• Excellent analytical and problem-solving abilities

• Ability to investigate issues and identify root causes

• Strong attention to detail and accuracy

• Excellent organizational and time-management skills

• Ability to work independently while maintaining strong accountability

• Ability to work effectively in a fast-paced environment

• Strong teamwork and cross-functional collaboration skills

• High proficiency with Microsoft Office Suite

• Experience with SAP, Power BI, or logistics platforms is preferred

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Customer Service

• Logistics Coordination

• Order Management

• Parts Coordination

• Supply Chain

• Transportation

• Expediting

• Dealer Support

• Equipment or Automotive Parts

• Warehouse Operations

• Call Center / Customer Support

• Case Management

Why Join This Opportunity?

• $25.00/hour

• Monday–Friday schedule

• Gain valuable experience in logistics, supply chain, customer support, and parts operations

• Work with a global organization

• Opportunity to develop experience with SAP, Power BI, logistics systems, and cross-functional operations

• Be part of a team directly supporting equipment uptime and customer satisfaction

Interested? Apply today

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.