Talent Pool - Site Reliability Engineering (Engineer/Snr Engineer/Associate Technical Lead/ Technical Lead)

JOB DESCRIPTION Talent Pool - Site Reliability Engineering (Engineer/Snr Engineer/Associate Technical Lead/ Technical Lead)

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry .

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion .

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another ” , and our work directly impacts millions of food consumers in a trillion-dollar, global industry .

For more information visit: www.syscolabs.lk

The Opportunity:

We are currently building a talent pool for future Site Reliability Engineering opportunities across Engineer to Lead levels within our team. This is an opportunity to be considered for upcoming roles and contribute to shaping the future of Sysco’s customer experience from the ground up.

Responsibilities:

• Manag ing the day to day operations of the Operations Engineering team based in Sri Lanka.

• Being r esponsible for the design and maintenance of the incident management and other ITSM dashboards in ServiceNow.

• Develop ing or acquir ing new tools to help automate ITSM processes in order to minimize manual interaction and reduc e the number of production incidents.

• Design ing , build ing , and enhanc ing event detection and management tools as required .

• Work ing with Change Analysts to modernize the ITIL change management process , helping facilitat e service owners to deliver new changes to production using lightweight change management process es .

• Understand ing the product/services stack and provid ing recommendations to product operations, change management , and monitoring.

• Work ing with ITSM leadership to analyze critical incidents and provid ing recommendations to avoid repetitions of such incidents.

• Defin ing monitoring criteria for service teams , and onboard service teams to the Sysco centralized monitoring platform .

• Mentor ing and guid ing junior members of the team.

Requirements:

• A Bachelor’s Degree in Computer Science or equivalent, and for SE - 1-2 Years, for SSE 2-4 Years, ATL - 4-6 Years and for TL 6-8 years of experience developing production enterprise applications

• Strong analytical and troubleshooting skills .

• Sound knowledge in Software engineering practices and the ability to review code when required ; understand incident RCAs.

• Experience working and developing with JavaScript - HTML5, Jelly, jQuery , Node and AngularJS .

• Working experience in ServiceNow.

• Previous working experience in Dynatrace and Datadog.

• T he ability to clearly articulate technical solutions for both technical and non-technical audiences .

• Experience in working as a part of a geographically distributed team .

• Excellent verbal, written, and interpersonal communication skills .

• Technical knowledge and experience in:  

• Windows/Linux environments

• SQL, Active Directory, Scripting, etc.

• Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing

• AWS/Azure

Benefits:

• US dollar-linked compensation 

• Performance-based annual bonus 

• Performance rewards and recognition 

• Agile Benefits - special allowances for Health, Wellness & Academic purposes 

• Paid birthday leave

• Team engagement allowance 

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws 

• Overseas travel opportunities and exposure to client environments 

• Hybrid work arrangement 

Sysco LABS is an Equal Opportunity Employer.