IT Service Management Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring an IT Service Management Specialist. The Senior IT Service Management Advisor will join a newly formed internal IT Service Management (ITSM) organization. This role supports critical business and technology operations, working with application development, infrastructure, and support teams. The advisor will drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This position serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.
Key focus areas include Serve as a central point of coordination for incident management and service operations, Partner with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes, and Drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios.
Successful candidates bring Bachelor's Degree Or Associate Degree In Computer Science Or Related Field. Important skills include Communication, Stakeholder Management, ServiceNow Platform, Jira, ITSM, and Incident Management.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The largest LTL carrier in North America is looking for a Senior IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Bachelor's degree or associate degree in computer science or related field of study
Strong communication and stakeholder management abilities.
1 year of Experience in an IT related Internship
Eager to learn ServiceNow Platform
Hands-on experience with Jira.
ITIL Certification
ITSM, Incident Management, Problem Management, or Service Desk experience
Program or project coordination experience
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