Customer Fulfillment Analyst
Techtronic Industries North America, Inc.
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At a glance
Job overview
Techtronic Industries North America, Inc. is hiring a Customer Fulfillment Analyst. The Customer Fulfillment Analyst supports the Supply Chain team by maintaining operational aspects, including order management, event execution, communication, compliance, and reporting. This role focuses on Home Depot orders and operational collaboration to support company sales and meet service level targets. The analyst works with various business functions to ensure clear expectations and efficient order fulfillment.
Key focus areas include Drive to 98% In Stocks at Home Depot, Lead order processing and customer collaboration efforts, and Manage all The Home Depot’s order creation to shipment.
Successful candidates bring 2+ Years Industry Experience. Important skills include Analytical Skills, Problem-Solving Ability, Attention To Detail, Project Management Skills, Team Leadership Skills, and Microsoft Office Suite. Preferred (not required): Order Management, Event Execution And Management, Compliance Management, and Reporting.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description:
TTI Consumer Power Tools, Inc., has an opening in its Anderson, SC office for a Customer Fulfillment Analyst that assists with maintaining all operational aspects in support of the Supply Chain team. This would include order management, event execution and management, communication between THD IPRs and the Supply Chain team, compliance management, and reporting.
We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.
Scope
This position will encompass all Home Depot orders and operational collaboration needed to support company sales while meeting service level targets. The Customer Fulfillment Team works closely with multiple associates across business functions to ensure expectations are clearly defined, including:
Sales managers, supply planning, and demand planners to capture best collaborative forecast.
Customers to align retail sales expectations, assist with the efficiency of outbound shipments, and address opportunities.
Distribution to ensure orders are shipping timely and promotional event expectations are communicated. Sales & inventory alignment is critical with Distribution capacity planning.
Primary Responsibilities
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Drive to 98% In Stocks at Home Depot
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The Customer Fulfillment Analyst leads the order processing and customer collaboration efforts to align order fulfillment with the customer operations expectations.
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Manage all The Home Depot’s order creation to shipment
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Monitor shipments and sales to the Home Depot
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Coordinates with TTI Asia OPD, Supply Planning, Demand Planning, Sales and THD IPR teams
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Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance
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End-to-End Process Control and Continuous Improvement
Requirements
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Bachelor's degree in Supply Chain, Logistics, Business Operations, or related field preferred OR equivalent experience.
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2+ years of industry related experience with retail sales, marketing, transportation, distribution, purchasing, or manufacturing.
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Exceptional analytical skills and problem-solving ability are a must. Strong attention to detail required.
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Effective project management skills and team leadership skills
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Well versed in Microsoft Office Suite applications with advanced Excel skills
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Demonstrate statistical, analytical, and mathematical aptitude.
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Ability to develop and manage metrics that drive performance.
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Strong interpersonal skills to work on a fast paced, high-energy team.
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Ability to work in a process driven environment where priorities change rapidly with firm deadlines.
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SAP &/or Logility Experience a plus.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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