Customer Service Representative 1

Idaho Department of Fish and Game Career Opportunity

SPECIAL NOTIFICATION: This position is exempt from classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission. This job announcement will now remain open until the position has been filled. Applications will be periodically reviewed as they are received. Applicants are encouraged to apply and submit their applications as soon as possible.

The Idaho Department of Fish and Game is seeking a Customer Service Representative 1. This position will be located at our Clearwater Regional Office located in Lewiston, ID. This is a year-round non-benefited temporary position and is expected to work up to 19.5 hours per week.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

Responsibilities:

• Provide customer service via phone or in person with both external customers and internal staff members.

• Interpret and explain department regulations to assist customers with their hunting, fishing, and trapping questions.

• Handle dead animals as required.

• Perform a wide range of office support functions using independent judgment in applying existing policies, rules, legislation, and procedures to complete assignments.

• Respond to routine and non-routine inquiries and explain department services, policies, procedures, and rationale for decisions to customers.

• Utilize a variety of computer operations to complete daily assignments.

• Perform office duties such as financial record keeping, composing correspondence - creating, reviewing, and processing documents and records.

• Issuing items based on walk-in customers and mailed in request.

• Sell licenses, tags, and permits based on walk-in customer and mailed-in requests.

• Receive payments (cash, check, debit card,) and reconcile sales reports and deposits.

• Auditing returned documents, electronically indexing, and filing documents.

• Identifying and correcting errors and omissions on documents received from staff, departments and/or public.

• Maintaining records.

Minimum Qualifications: (These qualifications are required.)

• Experience answering a business telephone using knowledge of business telephone procedures and etiquette. (Typically gained by six months of full-time experience providing direct customer service on the telephone or in person. “Customer service” in this case means that you would have spent more than 50% of your time in a job actively listening to, being attentive to, answering questions from, providing options to, fulfilling services for, solving problems for, and/or resolving complaints from multiple customers. Typically, general reception duties are non-qualifying for this position.)

• Experience explaining policies, procedures, or rules. (Typically gained by six months of full-time experience in a work setting explaining routine policies, procedures, or rules that are clearly defined to customers.)

• Experience independently handling complaints and upset individuals in a business setting. (Typically gained by six months of full-time experience in a business setting where handling upset or angry customers. If the employee could not calm down a customer, the employee would then refer the customer to a supervisor or manager for further assistance. Experience in a retail environment would qualify.)

• Experience reviewing documents and records for accuracy and completeness. (Typically gained by six months of full-time experience in a work setting reviewing documents and records for accuracy and completeness.)

• Experience accessing data using a computerized records system. (Typically gained by six months of full-time experience accessing data using personal computer software such as Word, Excel, Access, etc.)

This position requires the following:

• Experience questioning customers to obtain detailed information in a business setting.

SUPPLEMENTAL INFORMATION:

The ideal candidate must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. Have a strong interest in serving the mission of the Idaho Department of Fish and Game, and will have knowledge and an appreciation for hunting, fishing, and trapping activities. If you have experience in these areas, please be sure to include this information in your resume.

To learn more about the Idaho Department of Fish and Game, please see the following:

• (Video) Idaho Fish and Game - We Make It Happen (https://www.youtube.com/watch?v=YdBz2949oxQ)

CONTACT INFORMATION:Idaho Department of Fish and Game3316 16th StreetLewiston, ID 83501

WEBSITE: https://idfg.idaho.gov/

EMAIL:[email protected]

PHONE:(208) 799-5010

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.