Manager - Investor Accounting

Job Duties

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced Manager to join our Investor Accounting team in Houston, TX. Reporting to the Director of Investor Accounting, this role combines hands-on technical execution with direct people management responsibilities, overseeing a team who supports our investor partners and cash management operations.

About the Role

The Investor Accounting Manager will oversee day-to-day operations related to the collection, movement, remittance, reporting, and reconciliation of cash transactions for our diverse investor portfolio. You'll manage a team of professionals while ensuring accuracy, compliance, and efficiency across all investor accounting functions. This position requires both strong technical knowledge of mortgage servicing guidelines and the ability to develop talent while driving operational excellence.

Key Responsibilities

Team Leadership & Development

Directly manage and mentor team members of varying experience levels, providing guidance on complex technical issues and career development

Conduct performance evaluations and provide ongoing feedback to drive individual and team performance

Partner with the Director to develop and implement comprehensive training programs for new hires and continuous education for existing staff

Build team capacity and foster a culture of accountability, collaboration, and continuous improvement

Train and manage staff responsible for bank account administration including opening and closing accounts as needed

Investor Relations & Operational Excellence

Oversee the generation and distribution of remittances and reporting packages for investors including Freddie Mac, Fannie Mae, Ginnie Mae, CMBS, life companies, and other institutional partners

Serve as a primary point of contact for investor inquiries and escalations, ensuring timely and accurate responses

Review and approve complex reconciliations and resolve escalated reporting issues

Collaborate with cross-functional teams to develop, maintain, and enhance policies and procedures for all investor accounting functions

Review banking fees to identify any changes or trends and recommend areas where negotiation may result in reduced expenses

Compliance & Risk Management

Actively supports Director during audits by reviewing documentation gathered by the team and drafting responses.

Assists with responses to audit findings, determining mediation and following-up for compliance.

Ensure adherence to SOX controls, company policies, and investor requirements

Monitor compliance with servicing guidelines and regulations for mortgage banking

Identify and remediate control gaps or process weaknesses

Process Improvement & Technology

Identify opportunities for technology-driven solutions to enhance accuracy, efficiency, and scalability

Lead the implementation of process improvements and system enhancements

Oversee testing of system functionality and validation of software upgrades and reports

Drive standardization and automation initiatives to create a scalable platform

Strategic Support

Develop and deliver management reports and analysis to support business decisions

Support ad hoc projects and strategic initiatives as assigned by the Director

Contribute to departmental planning and goal-setting

Qualifications

Required

6+ years of progressive experience in mortgage accounting or mortgage banking

2+ years of people management or supervisory experience

Strong understanding of investor requirements for Freddie Mac, Fannie Mae, Ginnie Mae/HUD/FHA, CMBS, and life companies

Solid working knowledge of CRE finance, servicing guidelines and regulations

Familiarity with SOX compliance requirements and internal control frameworks

Highly advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, complex formulas, data analysis)

Excellent analytical and problem-solving skills with keen attention to detail

Preferred

Bachelor's degree in Accounting, Finance, Real Estate, or related field

Experience implementing technology solutions or optimizing servicing platforms

Track record of successfully managing and developing high-performing teams

Experience serving as liaison during audits or regulatory examinations

What Sets You Apart

Strong leadership presence with ability to motivate and develop diverse team members

Proactive and solutions-oriented approach to challenges

Excellent communication skills with ability to translate complex concepts for various audiences

Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment

Strategic thinker with strong business acumen and ability to see the bigger picture

Demonstrated ability to drive change and implement process improvements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

95,000.00 - 115,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Houston, TX, St. Paul, MN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

6 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55106

Job Type

Full Time

Place of Work

On-site

Requisition ID

REQ515418

Job Benefits

Not specified