In-Room Dining Server
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At a glance
Job overview
Four Seasons is hiring an In-Room Dining Server. The In-Room Dining Server provides exceptional food and beverage service to hotel guests in their rooms. This role requires excellent customer service skills, attention to detail, and the ability to maintain high hospitality standards while ensuring timely and accurate order delivery.
Key focus areas include Deliver food and beverage orders to guest rooms promptly and professionally, Set up trays, tables, and amenities according to hotel standards, and Explain menu items and answer guest inquiries regarding food and beverage offerings.
Important skills include Customer Service, Attention To Detail, Hospitality, Communication Skills, Work Independently, and Professional Appearance. Preferred (not required): Work In Fast-Paced Environment.
Skills & qualifications
Skills
Qualifications
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.
About the role
The In-Room Dining Server is responsible for providing exceptional food and beverage service to hotel guests in the comfort of their guest rooms. This role requires excellent customer service skills, attention to detail, and the ability to maintain the highest standards of hospitality while ensuring timely and accurate delivery of orders. What you will do
- Deliver food and beverage orders to guest rooms promptly and professionally.
- Set up trays, tables, and amenities according to hotel standards.
- Explain menu items and answer guest inquiries regarding food and beverage offerings.
- Ensure order accuracy and handle guest requests efficiently.
- Collect used trays, dishes, and service equipment from guest rooms and hallways.
- Process guest payments and obtain signatures when required.
- Maintain cleanliness and organization of the in-room dining service area.
- Communicate effectively with kitchen and front-of-house teams to ensure smooth operations.
- Follow all food safety, sanitation, and company policies.
- Provide personalized service to enhance the guest experience.
What you bring
- Previous experience in hospitality, restaurant, or hotel food service preferred.
- Strong customer service and communication skills.
- Ability to work independently and in a fast-paced environment.
- Professional appearance and positive attitude.
- Ability to lift and carry trays, carts, and supplies up to 25 lbs (11 kg).
- Flexible schedule, including evenings, weekends, and holidays.
- Basic knowledge of food and beverage service standards preferred.
Schedule & Hours:
- Part time
- Hours expected to be worked (early mornings, days, evenings, overnights, or weekends.)
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