Experience Architect (Human-Centered Design / UX Strategy)

Job Description

Day-to-Day:

• Lead discovery efforts and stakeholder interviews

• Define end-to-end experience strategies for enterprise initiatives

• Create and maintain journey maps, service blueprints, personas, and experience frameworks

• Conduct research and synthesize insights into actionable recommendations

• Identify user pain points and opportunities for process improvement

• Facilitate alignment across business, technology, and design stakeholders

• Partner with cross-functional teams to ensure experience intent is maintained through implementation

• Establish experience standards, governance frameworks, and scalable design approaches

• Present findings and recommendations to leadership teams

• Drive adoption of Human-Centered Design principles across initiatives

Job Description:

We are seeking experienced Experience Architects to support a growing portfolio of enterprise transformation initiatives across CRM, ERP, workflow automation, AI, and other business-critical platforms. These professionals will serve as strategic UX leaders responsible for defining end-to-end experience strategy, conducting research, translating business needs into scalable experience frameworks, and guiding cross-functional teams throughout the product lifecycle. This is not a visual design role. We are looking for individuals who excel at understanding complex business processes, uncovering user needs, shaping experience strategy, and driving alignment between stakeholders, product teams, and technology organizations.

pay rate starts at $45/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of experience in Experience Architecture, UX Strategy, Human-Centered Design, Service Design, or related disciplines

• Deep expertise in Human-Centered Design methodologies

• Experience leading journey mapping, service blueprinting, experience architecture, and process mapping efforts

• Strong qualitative and quantitative research experience

• Ability to synthesize business, user, and operational requirements into scalable experience strategies

• Experience partnering with executive stakeholders, product teams, IT organizations, and business users

• Strong facilitation skills for workshops, discovery sessions, stakeholder interviews, and design-thinking exercises

• Experience supporting large-scale enterprise technology initiatives

• Proven ability to influence decision-making through research, data, and customer insights • Experience supporting Salesforce, SAP, ServiceNow, or similar enterprise platforms

• Exposure to AI-enabled products, workflows, or intelligent user experiences

• Experience supporting digital transformation, process improvement, or enterprise modernization efforts

• Background partnering with Product, Engineering, Enterprise Architecture, or Business Transformation teams

• Familiarity with complex enterprise environments