Spa Associate

Benefits:

• Flexible schedule

• Paid time off

• Training & development

• Bonus based on performance

• Competitive salary

• Employee discounts

• Free uniforms

• Opportunity for advancement

Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Key responsibilities include:

• Providing excellent customer service, including greeting guests and building client relationships.

• Communicating information about services, promotions, and sales.

• Meeting sales goals and selling memberships, gift cards, and upgrades.

• Managing administrative tasks such as answering phones, booking appointments, and filing.

• Assisting with daily spa maintenance and upholding cleanliness standards.

• Working as a team player with a positive attitude.

• Assisting the Leadership Team with various tasks.

• Promoting the health and wellness benefits of massage therapy.

• Performing other duties as assigned. Desired qualifications typically include:

• Customer service experience, preferably 1-2 years or more.

• Sales or retail experience, with salon/spa experience being a plus.

• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.

• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.

• Availability for flexible hours, including nights and weekends.

• A high school diploma or equivalent education.

• Being 18 years or older.

• Must be self-motivated, confident, and extroverted

• Ability to start and maintain conversations with guests.

• A strong drive to achieve sales targets. Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients. What We Offer:

• Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!

• Career Growth -You have the potential for rapid promotions, including management roles, based on performance

• Ongoing Training -We are ALWAYS learning and improving.

• Flexible Hours - Part Time and Full Time shifts available!

• Positive and Professional Work Environment There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional

• Employee Discounts -Who wouldn’t want discounts on products, services, AND gift cards? How You Contribute to Success:

• Meet membership sales goals

• Build client and member relationships to educate on options tailored to their needs.

• Detailed knowledge of the menu of services –don’t worry, we’ll train you!

• Excellent customer service to members and guests

• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.

• Effectively communicate sales, promotions, and service options with clients

• Uphold spa cleanliness standards

• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!

• Answer phones, schedule appointments, and file documents

• Perform various other duties as assigned Qualifications:

• High School Diploma or Equivalent

• 18 years old or older please

• Strong organization and attention to detail

• Team player with the ability to work independently with minimal supervision.