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Customer Support Engineering – 10

ICONMA, LLC

Sterling Heights, MIFull-timeNo compensation foundPosted 1mo ago
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At a glance

Compensation
No compensation found
Location
Sterling Heights, MI
Schedule
Full-time
Work Authorization
Not specified

Job overview

ICONMA, LLC is hiring a Customer Support Engineering – 10. The Bio Tech client seeks a Customer Support Engineer to work at their Sterling Heights, MI facility, providing technical support, coordinating containment, monitoring return parts rates, and developing plant relationships to improve products and grow business.

Key focus areas include Expedite non‑confirming material back to Delphi same day and input data into the Incident Reporting System, Provide technical support and system understanding, and Coordinate additional containment when required as part of response teams.

Important skills include Excel, Microsoft Word, Email, and Communication.

Skills & qualifications

RequiredNice to have

Skills

ExcelMicrosoft WordEmailCommunication

Qualifications

6+ Years Related Work ExperienceBachelor's in Engineering

Benefits

Medical Insurance

Full job description

Our client, a Bio Tech company, is looking for a Customer Support Engineering – 10 for their Sterling Heights, MI location. Responsibilities:

  • Expedite non-confirming material back to Delphi same day. Input data into Incident Reporting System (IRS).

  • Provide technical support and system understanding.

  • Where required, coordinate additional containment. Be an integral part of the response teams.

  • Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.

  • Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:

  • The successful candidate will serve as the link between the plant and the manufacturing facility.

  • The candidate will also be required to re-verify parts within the computer system.

  • Candidate should be computer literate and familiar with Excel, Word, and email.

  • This person should be highly organized and have superior communication skills as he/she will interface with customers.

  • Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment.

  • Be the communication link between Customer Plant and Delphi.

  • CSE will reside at customer facility.

  • 6-10 years of related work experience.

  • College degree with a major in Engineering.10+ years of related work experience.

Why Should You Apply?

  • Health Benefits

  • Referral Program

  • Excellent growth and advancement opportunities

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