Assistant Supervisor, Guest Arrivals
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At a glance
Requirements
Credentials this posting asks for.
Job overview
SeaWorld / United Parks is hiring an Assistant Supervisor, Guest Arrivals. The Assistant Supervisor, Guest Arrivals at SeaWorld’s Aquatica Orlando leads and inspires a team to deliver exceptional guest experiences, modeling high service standards while maintaining a safe, clean environment and overseeing opening, closing, and cash handling procedures.
Key focus areas include Lead and inspire a team to deliver great guest experiences, Model and perform highest standards of service, and Supervise, train, and counsel Ambassadors in Guest Arrival areas.
Important skills include Communication, Public Speaking, Problem Solving, Interpersonal Skills, Computer Proficiency With MS Office, and Cash Handling. Preferred (not required): Leadership.
Skills & qualifications
Skills
Qualifications
Full job description
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!
What you get to do:
Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.
Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:
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Parking Lot
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Ticketing
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Turnstiles
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Reservation Check-In Area
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Track labor, including daily scheduling and break management
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Oversee opening and closing procedures
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Maintain a clean and safe environment for all team members, guests, and animals
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Develop team members through training, feedback and coaching
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Ensure compliance with all relevant regulations and policies
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Create and maintain team rotation grid
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Respond to guest and team member needs
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Report project status to Supervisors and Managers
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Ensure strict adherence to all cash handling procedure
What it takes to succeed:
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During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
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During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
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At least 18 years old
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Valid state driver’s license
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Ability to complete CPR/AED training/certification
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Ability to be certified on all attractions
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Outstanding communication, public speaking, problem solving and interpersonal skills
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Ability to remain calm and professional during challenging situations
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Computer proficiency with MS Office
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Comfortable working outdoors, around water and at heights up to 350 ft.
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Previous cash handling experience and ability to work multiple selling systems
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Ability to train on and use protective gear
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Flexibility in working varied hours
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Related Bachelor’s degree preferred
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Previous leadership experience highly desirable
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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