Automotive Service Consultant
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At a glance
Job overview
Hyundai Careers is hiring an Automotive Service Consultant. The Automotive Service Consultant is responsible for initiating automotive services and repairs by identifying vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records while acting as the liaison between customers and technicians.
Key focus areas include Identify vehicle performance problems and service requests, Verify warranty and service contract coverage, and Develop estimates and write repair orders.
Important skills include Automotive Service Knowledge, Vehicle Diagnostics, Warranty Verification, Estimate Development, Repair Order Writing, and Customer Service.
Skills & qualifications
Skills
Full job description
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
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