Patient Relations Representative, Duluth
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At a glance
Job overview
Northside Hospital is hiring a Patient Relations Representative, Duluth. Northside Hospital, an award‑winning and state‑of‑the‑art health system, continually expands its care reach, creating opportunities for healthcare professionals throughout Atlanta and beyond. The organization seeks a Patient Relations Representative in Duluth to support patients, families, and visitors while enhancing satisfaction and public relations.
Key focus areas include Process complaints and concerns from patients, families, and visitors, Serve as the initial representative during the grievance process, and Provide direct intervention with staff, patient, and family conflicts.
Important skills include Advocacy, Public Relations, Customer Service, and Typing 30 WPM.
Skills & qualifications
Skills
Qualifications
Full job description
Overview Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Qualifications REQUIRED
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High School diploma or equivalent education (GED) or post-secondary education
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Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
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Ability to type a minimum of 30 words per minute
Work Hours: 8:00AM - 4:30PM Weekend Requirements: Yes On-Call Requirements: No
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