Specialist I – Customer Service Rep
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At a glance
Job overview
Sam Houston State University is hiring a Specialist I – Customer Service Rep. The Specialist I – Customer Service Rep at Sam Houston State University performs entry-level specialist duties for Student Account Services, handling financial transactions, OneCard services, cash handling, and providing customer support to students, parents, staff, and faculty.
Key focus areas include Carry out financial and Bearkat OneCard transactions between the University and students, Assist with interdepartmental business transactions and deposits, and Receive, process, and reconcile cash, checks, and payments.
Skills & qualifications
Qualifications
Full job description
Requisition: 202600121S
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: Student Account Services
General Requirements:
High school graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Performs entry-level specialist duties for Student Account Services.
Primary Responsibilities (Staff Positions Only):
Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support. Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.
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