Olive Jobs
NJM Insurance logo

First Notice of Loss Associate - Hourly

Part-time

NJM Insurance

Trenton, NJPart-time$22/hrPosted 6mo agoSeen in employer's feed 2 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$22/hr
Location
Trenton, NJ
Schedule
Part-time
Work Authorization
Not specified

Job overview

NJM Insurance is hiring a First Notice of Loss Associate - Hourly. The First Notice of Loss Associate serves as the initial point of contact for policyholders, claimants, or other parties reporting claims. They address customer inquiries regarding the claim process and gather essential details about incidents to accurately and efficiently establish new Auto, Property, and Commercial claims.

Key focus areas include Receive initial reports of loss or damage from policyholders, claimants or other parties, Accurately process information into the system for assignment to an adjuster, and Address customers’ questions and concerns related to the claims process and procedures.

Successful candidates bring High School Diploma Or GED. Important skills include Communication, Build Rapport With Customers, Demonstrate Empathy, Listening Skills, Navigate Multiple Programs Simultaneously, and Accurate Keyboarding.

Skills & qualifications

RequiredNice to have

Skills

CommunicationBuild Rapport With CustomersDemonstrate EmpathyListening SkillsNavigate Multiple Programs SimultaneouslyAccurate KeyboardingData Entry Skills

Qualifications

High School Diploma or GED

Benefits

Paid Time Off

Full job description

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.

Available Schedules (working 4 days per week):

  • Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)

  • Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)

Responsibilities:

  • Receive initial reports of loss or damage from policyholders, claimants or other parties.

  • Accurately process information into the system for assignment to an adjuster.

  • Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.

  • Determine appropriate coverage and complete necessary follow-ups in a timely manner.

  • Navigate systems with proficiency to access appropriate information to service callers.

  • Perform additional duties within the department, as needed.

Qualifications:

  • Strong verbal and written communication skills

  • Ability to build rapport with customers and demonstrate empathy during what may be a stressful time

  • Excellent listening skills

  • Ability to navigate multiple programs simultaneously.

  • Accurate keyboarding and data entry skills

  • High School Diploma or GED

Starting Rate: $22

Part Time employees are eligible for Paid Sick Leave and PTO as well as state-mandated Leave policies. Employees may also be eligible for a discretionary bonus.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

You've read the whole posting — now see how you match it.

Evaluate my fit
First Notice of Loss Associate - Hourly at NJM Insurance | Olive Jobs