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VPN LTE Ticket Management Solution Customer Service Skills Consultant

COOLSOFT

Nashville, TNContractNo compensation foundTracked 1w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Nashville, TN
Schedule
Contract
Work Authorization
Not specified

Job overview

COOLSOFT is hiring a VPN LTE Ticket Management Solution Customer Service Skills Consultant. The Consultant will provide customer service and technical support for VPN and LTE ticket management solutions, handling printer administration, Active Directory tasks, iOS device setup, video conferencing tools, network troubleshooting, application issues, remote support, and ServiceNow ticket management for the Tennessee Department of Transportation.

Key focus areas include Administer and troubleshoot printer servers and local print queues., Manage Active Directory, navigate OUs, look up attributes, reset passwords and unlock accounts., and Set up and support iOS devices, including iPads, reset iTunes accounts, network settings, and backup/restore data..

Important skills include Cisco Webex, Network Troubleshooting, VPN, LTE, Printer Administration, and Server Print Queue.

Skills & qualifications

RequiredNice to have

Skills

Cisco WebexNetwork TroubleshootingVPNLTEPrinter AdministrationServer Print QueueLocal QueuesActive Directory ManagementiOS ManagementiOS SupportiOS DeploymentMicrosoft TeamsCisco PresenceWi FiApplication TroubleshootingRemote SupportMSRARDPServiceNowTicket ManagementTicket Assignment

Qualifications

Must Be Local or Reasonably Close to Nashville TN

Full job description

VPN LTE Ticket Management Solution Customer Service Skills Consultant

(Jobs in N

Requirement id 158880

Job title Consultant

Job location in Nashville, TN

Skills required Cisco Webex, Network Troubleshooting, VPN, LTE Ticket Management Solution Customer

Open Date 12-Aug-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Cisco Webex, Network Troubleshooting, VPN, LTE Ticket Management Solution Customer

Start date :9/1/2026

End Date :08/17/2027

Submission deadline :Due to SCS 08/18/2026 by 8:00 A.M. CST

Client Info : Tennessee Department of Transportation (TN-DOT)

Note:

  • Candidate Must Be Local or Reasonably close to Nashville, TN

  • Position Location: On Site

Description:

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset passwords and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

Video Conferencing:

  • Cisco Webex

  • MS Teams

  • Cisco Presence video solutions

Network troubleshooting:

  • Internal vs external

  • VPN

  • LTE

  • Wi-Fi

Application Troubleshooting:

  • Account permission

  • Compatibility settings

  • Browser vs installed

Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

  • Hardware Deployment

ServiceNow

  • Ticket management

  • Ticket assignment

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158880 while calling.

EOE Protected Veterans/Disability

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