Hotel Guest Service Rep
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At a glance
Job overview
Kinseth Hospitality Companies is hiring a Hotel Guest Service Rep. The Hotel Guest Service Representative provides customer service to hotel guests, performing duties such as greeting, registering, and assigning rooms. This role involves ensuring guest safety, handling mail and messages, answering inquiries about hotel services and local attractions, and processing check-outs and payments. The representative also manages reservations and maintains the cleanliness of the lobby and front desk area.
Key focus areas include Greet, register, suggestively sell hotel rooms, issue room keys, assign rooms to guests and set wake up calls in an efficient, warm and friendly manner, Ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy, and Date stamp, sort, and rack incoming mail, faxes and messages.
Important skills include Customer Service, Suggestive Selling, Security Procedures, Fire Procedures, Tornado Procedures, and Key Security.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
What we offer:
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Health, Dental, Vision and other benefits available after 60 days
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DailyPay
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401k
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Paid Training
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Paid PTO
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Referral program
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Discounts at all Kinseth Hotel Corporation hotels and restaurants
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
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Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
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Date stamps, sorts, and racks incoming mail, faxes and messages.
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Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
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Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
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Accurately checks out guests and communicates departures with housekeeping staff.
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Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
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Makes, confirms and cancels reservations via telephone, computer and in writing.
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Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
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Posts charges such as room, food, liquor, or telephone, to ledger.
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Deposits guests' valuables in hotel safe or safe deposit box.
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Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
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Maintains the cleanliness and organization of the hotel lobby and front desk area.
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
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